Arcana Windows & Doors Ltd

Windows & Doors Installation & Service
HomeStars  >  Windows & Doors Installation & Service in Hamilton  >  Arcana Windows & Doors Ltd
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96%
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Reviews by rating (past 12 months)
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Reviews for Arcana Windows & Doors Ltd

Average customer rating:
9.9 10 (74 reviews)

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Ryan from Etobicoke
6 reviews Hamilton, ON
10/10

From the start Dimitry was a complete professional who is very knowledgeable and provided me with a quote that was reasonable and was exactly what I was looking for. The quality of the work was excellent and I will be using Arcana again in the future.

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Thanks Ryan for the awesome review. You were great to deal with as well. We replaced most of the windows and all the doors in Ryan's rental property. We are coming back to do one more attic window, that originally Ryan was going to leave, but decided to replace after all.
Thank you for the business.

Whyte
1 review Burlington, ON
9/10

We did a complete overhaul of all windows excluding the two front bay windows which were already updated. The windows are beautiful and I love how easy they are to clean. The screens provided are very efficient and straightforward to remove, clean and put back up. With a young child we wanted windows that would last and be a solid investment for our family. I also wanted windows that were not going to be as child proof as possible. The two front bay windows (not provided by Arcana have a latch that sticks out which my daughter has already figured out how to grab a hold of and wind). I like that the Arcana windows has a latch that is parallel and fitted into the window. I'm very pleased with the work that Arcana provided and Dimitri was a pleasure to work with. He suggested a huge frosted window for our bathroom which made so much more sense that still allowed ventilation. We contacted numerous suppliers for quotes and although time consuming it was important that we understood what the market had to offer. Arcana was not the cheapest provider nor were they the most expensive but they had excellent reviews and the customer service via Dimitri was outstanding. My reason for a 4 star rating instead of 5 star rating is because we had some issues with the trim that was completed by a junior installer and because of this there was a lot of clean up required by both our painter and contractor crew. Dimitri resolved the issue in less than 48 hours and also apologized to the contractor and team for the issue. I also want to mention that we did not have the peep hole for the front door at the time of install and Dimitri had a team member come back weeks later to install it at no additional charge. We have already received compliments on our windows and strangers have asked us where we got our front door from.

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Thank you so much for the honest review. We installed almost all the windows, back patio door and front door system for the Whytes. We did run into a snag with some mess from over zealous interior caulking by a junior installer. We rectified matters, fixed what needed fixing and the overall result was beautiful.
Thank you for taking the time to review and your business.

thiggins
1 review Hamilton, ON
10/10

We were very happy with Arcana from beginning to end. Dmitry was responsive, patient, and very easy to work with.
The work crew were efficient and hard-working - got the job done in only 1.5 days.
We're very pleased with the end product.

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Thanks Tony and Sarah. We replaced all the windows and 2 doors in this century home. For the exterior they chose a dark grey colour called IRON ORE, and for inside to complement their beautifully stained old wooden trim, we painted the windows COMMERCIAL BROWN with upgraded BRONZE hardware and screens. This gave their home a contemporary feel while respecting the existing, classic style.
Often in these older homes if the trim is already painted WHITE, there is no need to paint the inside of the new replacement windows. But in a case like this, where the stained trim is preserved, I recommend upgrading to the painted windows and upgraded hardware, to avoid the stark contrast between the stained wood and WHITE vinyl.
Thank you for the business.

ecto07
1 review Hamilton, ON
10/10

Very professional quote. Work completed in a timely manner and job site cleaned up well. Prices were very competitive, especially considering for a quality product. Very satisfied customer!

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Thank you for taking the time to review. And thank you for the business.

HomeStars in Toronto
1 review Guelph, ON
10/10

I needed an egress window for a basement bedroom. Dmitry and his team came up with a good solution at a reasonable price. The work was done efficiently and the window looked great. Now the bedroom is both safer and brighter. The team left everything clean and ready to go. I'd recommend Arcana Windows and Doors.

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Thank you for the kind review. We cut through old fieldstone foundation and installed an egress window, to provide a large enough opening for an escape for the customers new legal apartment in her basement. Brought in a lot more light in at the same time.
Thank you for the business.

Private User
2 reviews Burlington, ON
10/10

Arcana was fantastic! They are quick to respond to an inquiry, very knowledgeable about the various products on the marketplace and are completely no pressure sales.
The doors were measured and installed quickly and have made such a huge impact with regard to the heating and insulation of our home.
The installers were prompt, professional and worked quickly to ensure a large job was completed by the end of the day and had the old doors removed and taken away so I was left to enjoy the new doors.
I would highly recommend this company to anyone needing new doors or windows.
Great work to the Arcana team!

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Thank you for taking the time to review Arcana Windows and Doors. We installed a front door with 2 sidelites and a transom at the front of the house and a patio door with transom at the back. Transoms are great where possible to let more light in.
Thank you for the business.

Marco in Toronto
1 review Burlington, ON
10/10

These guys are awesome! Dmitry is a great guy and it was a pleasure doing business with him. The crew who should worked their rear ends off all day long and unfortunately in part in the rain as well. They answer and questions I had and fufilled all request to my satisfaction!

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Thank you Marco for your generous review. We installed all of Marco's windows and doors. We also cut down in brick an existing window in the back of the house and enlarged the opening to accommodate a patio door. The job went great and now Marco has ordered a new front door from us.
Thank you for the business.

jobekaty
1 review Hamilton, ON
10/10

Amazing! Dimitri and his crew of guys work fast, accurately and have a great eye for detail. Windows look exceptional! This is our 3rd time using arcana and we have recommended them to all our friends and family. Thank you!

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Thank you Katy for choosing to work with us again on your window installation project. And thank you for referring us to your father. You are a pleasure to do business with. Thank you for taking the time to review our work.

marchbo
2 reviews Hamilton, ON
10/10

Beautiful and affordable. They were clean, fast and very friendly/ trustworthy. I would highly recommend this company.

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1 of 1 people found this review helpful.
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Thanks Bonnie! It was fun working with you guys. We enlarged the rear patio door, by cutting up in the brick, added a steel lintel and header and installed a larger Double (French) door with transom for more light and to take advantage of their high ceilings. Turned out great. Thanks for the business.

Kristina S.
1 review Hamilton, ON
10/10

My husband and I recently bought a new house and as first time homebuyers, I was stressed about trying to find someone to replace some of the windows in our older home. I didn't know where to begin or who to trust. I got many quotes and did a lot of research and found that Arcana had great reviews. When I called and spoke to Dmitry, I knew immediately that I had made a good decision. He was friendly, prompt and honest.
My windows were recently installed and I couldn't be happier. I will be referring them to friends and I will definitely be using them in the future as well. Amazing service!

Thanks Dmitry and team!

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Thank you Kristina for taking the time to review our installation of your windows. It makes me happy that newcomers to the city that don't have connections to the trades feel like they can trust us. And it feels even better to be able to deliver the goods and have satisfied customers. Thank you for the opportunity and your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arcana Windows & Doors Ltd

For nearly three decades the fully licensed and insured professionals at Arcana Windows and Doors have been installing the highest quality products - and providing the best service in the market today.

We pride ourselves on the long-term relationships that we have developed over the years with our many satisfied homeowners – a personalized approach that sets Arcana apart.

Arcana Windows and Doors offers a comprehensive range of services designed to meet the needs of today’s discerning homeowners. We begin by consulting with you to understand the aesthetics and the functionality you are looking to achieve.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Window Installation Door Installation Custom Window & Door Fabrication
SERVICES
Arcana Windows and Doors offers a comprehensive range of services designed to meet the needs of today’s discerning homeowners. We begin by consulting with you to understand the aesthetics and the functionality you are looking to achieve. We then work with you every step of the way to ensure your complete satisfaction through every stage of the process. Our professional installation services include: • Replacement of existing exterior windows and doors • Retrofitting for smaller, larger or previously non-existent openings • Cut-outs in siding, brick and stone • Custom window and door fabrication • Customized finishing carpentry services As well, we welcome the especially difficult custom projects that other window and door companies shy away from.
WEBSITE
http://www.arcanawindows.ca
YEAR ESTABLISHED
1993
NUMBER OF EMPLOYEES
5
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Transferrable Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.