We had a hardwood floor replacement insurance claim resulting from a dishwasher leak. We had 2 local flooring companies provide consultations on the new engineered hardwood floor and we ended up selecting Castle Floors Carpet One based on the honest communication we received from their Sales Manager. Ryan gave us sound advice in selecting a more durable hardwood knowing we had a dog. Even though we selected a engineered hardwood he didn't carry, he went out and sourced it as he wanted to satisfy our colour preferences rather than just push his own product lines. He also assured us the transition between the kitchen and the Great Room wood be unnoticable and the same around the fireplace.
We were also extremely happy with Ryan's choice of installers for our project. The installer along with his partner listened to our preferences on selecting the best looking hardwood boards in the prime view areas. This installer was a fine craftsman and his work was really top end including how he picture framed our fireplace giving it that wow factor.
Then to top it off, Ryan came back to sign off on the job and got down on his hands and knees and touched up a few spots that had some minor paint residue in the hardwood pores. This man is a good businessman who started off as a hardwood floor installer. He truly knows this business and what customer service is all about. We were impressed with his sincerity and old school values!
- Company Response
Thank you so much for the kind words! We understand when you're replacing your floor because of an insurance claim it isn't always the most fun experience, so we are very glad to hear we could help things go a little easier for you! Ryan brings a lot of knowledge with him coming from the installation side, and he's always more than happy to go above and beyond for our customers, so thank you for highlighting that! I will be sure to pass on the compliments to our installer; everyone here at Castle Carpet One is equally impressed with how they managed your installation, and the beautiful result. :)
Thank you for your business and for taking the time to share your experience with us, it is greatly appreciated!