Floor Coverings International

Carpet & Rug Retailers
461 North Service Rd West Unit B-42 Oakville ON L6M 2V6
Write a Review
Write a Review
HomeStars
Carpet & Rug Retailers
Floor Coverings International
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

82%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Floor Coverings International

Average customer rating:
9 10 (26 reviews)

Sort by

Constantin in Burlington
Constantin in Burlington
2 reviews Oakville, ON
10/10

Kitchen and living room floor renovation

I'm totally impressed. What was written in the contract was perfectly translated in the work that these guys did. I replaced the old laminate floor in the living room and the old vinyl in the kitchen area with hardwood floor and the result is much better than expected. Especially, a close attention was put on removing the old plywood underneath the kitchen cabinets without moving these (a quite tedious job). I couldn't find any flaw and at final, the place was left tidy. Also, the price quoted didn't break the bank and the materials provided by Vic (he's the owner of the company) are very high quality. And the whole project was done as planned without any delay.
I warmly recommend to using this company if you wish to have a great job done

Was this review helpful?
gabe in Oakville
gabe in Oakville
3 reviews Oakville, ON
3/10

hardwood installation

I would not recommend this company in that the aggravation caused by the delays and poor workmanship is not worth the reduced cost. Vic promptly came out to provide a quote which was a few hundred dollars lower than the competition. He was pleasant and assured me that the work would be done properly and that they used Canadian product. The Armstrong box says "Made In America".
On the day of installation the workers did not arrive as they were supposedly involved in a traffic accident. The following day they arrived more than an hour later than I had specified as no one told them what time to arrive.
The installers rushed to finish in one day. They were messy leaving tools and wood scattered throughout the room. Also dropping tools on the flooring. I had asked that they nail the subfloor, but it wasn't done.
In the light of day I could see that it was inferior workmanship. There were at least 5 split boards and more than 30 nicks in the hardwood. The installers should have seen this and repaired it, but as they were in a hurry to leave they did not bother.
I called Vic who came out and agreed that it needed to be repaired. A week later someone came out and repaired the split boards and his partner filled in the nicks. From a distance it looks fine but close up you can see the putty used to fill in the marks.
Vic did not bother to call to see if I was satisfied with the final repair, he immediately debited my credit card even though I had asked him if I could pay the balance by cheque to which he agreed. But then reneged and said they didn't accept cheques. He also said he did not come out for final inspection because the person that did the repairs was also his sight manager, which was not true as I spoken to the fellow. Vic also promised to provide me with more putty, but none was forthcoming.
In summary the work was adequate but not worth the aggravation even with a $100 discount.

time to arrive.

1 of 1 people found this review helpful.
Was this review helpful?
Jeanine Hughes in Oakville
Jeanine Hughes in Oakville
4 reviews Oakville, ON
8/10

hardwood floors refinished

We were very happy with the finished product although they were a few days late in completing the job. We had our hardwood floors refinished and hardwood stairs installed. We are not so happy with the customer service after the work when we had unresolved issues regarding the floors and no quick response.

Thank you Vic for your response and the problems have been rectified to our complete satisfaction.

Was this review helpful?
Company Response

Hi Mrs Hughes sorry for the delay in response it is unlike us I have been on vacation for a month with limited access but I have since spoken to yourself and he team that all minor issues you had pointed out were corrected and rectified I hope you enjoy your new floors and feel free to contact me directly if you have any questions or concerns always happy to assist Vic

jhughes10
jhughes10
1 review Oakville, ON
10/10

Floor refinishing and new stairs

The work was excellent and the staff were friendly and did a great job. Many thanks.

Was this review helpful?
Company Response

Thank you for your kind words the entire home we completed while you were away looked like a complete different house I am hope you enjoy your newly finished floors and stairs case our team makes us who we are that is the reason we hold on to them thanks again Vic

jason.r.yue
jason.r.yue
1 review Toronto, ON
8/10

Home renovation

Needed new carpet in whole apartment. They arrived and we're able to complete the job despite some minor set back.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for the review Jason the carpet did look amazing what a transformation from what was there I hope you enjoy the new carpet for years to come

dfiedler
dfiedler
1 review Oakville, ON
9/10

Living room carpeting and transitioning

Floor Coverings International worked tirelessly with us on everything from colour, to feel, to budget. They allowed us ample time to make and informed and satisfying decision through a combination of in-home and in-showroom consultation. When the carpet was installed, their instalers were efficient, friendly, and polite, and they even worked around our young children being at home. Overall, an amazing service. We love the silvery carpet and modern metal transitions with no visible screws! The owner of FCI even came by personally after the installation to ensure our satisfaction and answer our questions. Thank you for a very high quality experience!

Was this review helpful?
Company Response

Daniel thank you so much for your review it was a pleasure working with you and your family on your project I am thrilled you are extremely satisfied with the service and the product installation we take pride in what we do and insure you are happy at the end of the project please feel free to call if you have any questions at any time thank you again at your service Vic

Karen Chalmers in Oakville
Karen Chalmers in Oakville
1 review Oakville, ON
10/10

Replace carpet on stairs

Vic came to the house with carpet samples and recommended a replacement carpet which was a very good choice. The color and texture are very attractive. The installers arrived as scheduled and the installation was well done. Vic followed up later to ensure the job was done to our satisfaction. My husband and I are very satisfied with our new carpet and will use the company again for future floor jobs.

Was this review helpful?
Company Response

Hi Karen thank you so much for the kind words it was a pleasure working with you on your stair runner carpet project I hope you are enjoying the new carpet please feel free to call us for any thing we are always happy to help thanks again Vic

Cheryl from Oakville
Cheryl from Oakville
9 reviews Oakville, ON

First Review

10/10

Installation of Carpet on upper level and basement landing and two sets of stairs

Vic came and provided a quote for the installation of carpet. He showed us numerous samples and helped us to make the choice. The turnaround time had to be very short due to the real estate listing of our home and Vic made this happen. The two guys that installed the carpet were very friendly and professional. They took pride in their work. We also were able to get the underpaid upgraded. We are very pleased with the outcome of the work and would recommend this company.

Was this review helpful?
Company Response

Cheryl thank you again for the business it was a pleasure working with you feel free to get in contact if should have any questions we are always happy to assist. Thanks again at your service Vic

js
js
2 reviews Oakville, ON
10/10

kitchen backsplash and shower tile

These two projects were completed on time, with professional quality workmanship, and good value. Vic was a pleasure to deal with and ensured our project was done quickly as per our request. Martik did great work, always cleaned up at the end of the day and offered to do an extra repair for us without charge. We intend to use this company in the future and would highly recommend them to people looking for home renovation projects. J Spears

Was this review helpful?
Company Response

Hi Judy thanks again for your great comments it was a pleasure working with you looking forward in working together again call us if you have any project coming up. Thanks again

Carrie Dickenson in Oakville
Carrie Dickenson in Oakville
14 reviews Oakville, ON

First Review

10/10

Apartment carpet replacement

Vic came with his samples and wisdom. Helped me make a great choice. Installers arrived on time and worked hard. All were a pleasure to work with. Love the outcome.

Was this review helpful?
Company Response

Thank you so much Carrie for the review much appreciated hope we can help you in any future projects.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Floor Coverings International

New flooring is one of the most dramatic ways to change both the look and mood of any room in your home. With more flooring options than ever, choosing the right flooring can be overwhelming. Floor Coverings International's in-home boutique service makes your flooring decision process fun, simple, convenient and ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Carpet & Rug Retailers pros in Oakville?