Got metal roof done. Good crew, hard workers. Got bat a week later, chalked it up to maybe snuck in during installation, no big deal. Winter comes, the roof starts building up giant ice chunks that slide off roof (2.5 storey) and smashes our awning, and on our driveway. Have two toddlers and pregnant wife, so very very dangerous, these chunks are the size of a brick. One day, a sheet of ice/snow came crashing down. About 6 feet by 6 feet. Would have legitimately killed my kids. I start calling, no response, email, no response, text salesman we dealt with, nothing. Finally a guy responds via email and say they can add snow guards for $239 per 4 foot section. He tells me they didn't offer these guards before. This is a mockery to modern customer service. We cannot use or side door anymore in the winter out of fear for our safety. And they take zero responsibility. They want to charge us more for basic safety. What a horrible product and service. Awful experience and awful company.