Pacific Stone Fabrication Marble & Tile

Tile & Stone Retailers
10510 46 Street SE Calgary AB
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74%

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Reviews for Pacific Stone Fabrication Marble & Tile

Average customer rating:
8.2 10 (5 reviews)

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Lisa in Prince George
Lisa in Prince George
0 reviews Calgary, AB
10/10

Kitchen granite

I called Pacific and spoke with Ellen and described what I was looking for in a kitchen granite. She nailed it and emailed me a picture of the perfect one. Ellen is so patient and knowledgeable it was such a pleasure to deal with her. We had another granite company install our bathrooms and had struggles with the installation so I was nervous about this one. The granite we chose was an exotic and was tricky to work with so I was concerned about how it was going to go. The guys who installed it were exceptional! They and their equipment truck were prepared for any problems that might occur. None did and the seams were smooth I still rub my fingers over them in amazement! The entire staff provide great service and Pacific would be the first granite company I would recommend. It was a pleasure dealing with Ellen and the crew. And as luck would have it we had run short of the granite that we had previously chosen from a supplier for our fireplace. Pacific had a perfectly matching remnant that solved all of our problems! So a great big thank you to Ellen and the staff at Pacific. The Saturnia looks gorgeous in the
kitchen and we couldn't be happier!

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Private User
Private User
Private User reviews Calgary, AB
10/10

Basement Bar

Pacific Stone Fabrication provide amazing service! Matt K., Mike and the rest of the Pacific team were extremely helpful and provided a lot of great advice for our project. The Pacific team took the time to explain different product standards and presented a number of different options for any price point. As well, the installation crew were punctual and highly professional. I highly recommend Pacific Stone Fabrication for your next project.

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BRIAN
BRIAN
0 reviews Calgary, AB
1/10

kitchen renovation, new countertops

We decided on quartz for the countertops of our kitchen renovation. Pacific Stone Fabrication carried the CaesarStone design that we wanted, and they had good prices with the RenovationFind discount, so we went with them.
We paid in full a few days prior to the installation. On installation day the countertops fell off the ramp of the truck and damaged one of the slabs.
After contacting the company, we were told that there was a slab of the same dye-lot in Edmonton. We were not given a timeline for the repairs, and had to follow up with a number of different staff in order to finally have a new slab installed 6 weeks later. At this point were were very disappointed in the extreme lack of communication we received from the company during this process.
The second installation, didn't go alot better than the first. Although the installers were very friendly, professional, and arrived more prepared this time, once the slab was installed we noticed several 4 to 8 inch scratches and gouges on the slab. In addition to this, the edge profile had been cut wrong, as well as the corner radius. The installers said that they would leave the damaged slab while they found another one to match the dye-lot. We voiced our concern with the lack of communication from the company and long time time frame to ship the slab. We were told that we would hear from someone that night, or the next day to follow up.
Four days later, we still had not heard from the company. At this point, I decided to call the manager of the company. He was not in the office at the time, so I left a voicemail. To this day, I have not heard back from him.
We texted the installers, and they said it was already scheduled for a Friday delivery. They showed up on time, took the old scratched slab, replaced it with the new one. The new one was cut right and installed properly.
We are satisfied with the CaesarStone Quartz product, but are very disappointed with this companies lack of communication and how long it took fix their mistake. As it stands now, we would not recommend this company.

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Private User
Private User
Private User reviews Calgary, AB
10/10

Great work and service

Pacific Stone installed marble countertops in our kitchen reno. Great work and service. Everyone has been a pleasure to deal with, issues were dealt with promptly, and the follow-up service was top notch. I would recommend this fabricator to everyone looking for countertops in Calgary. Thanks again.

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Sylvia C from Calgary
Sylvia C from Calgary
0 reviews Calgary, AB

First Review

10/10

Granite for Kitchen Renovation

We are very satisfied with Pacific Stone's work and customer service. The staff were super friendly to deal with, answered all of our questions and the team installing our new granite was amazing. The whole process was stress-free and we would recommend them to our family and friends. Thanks Pacific Stone!

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