We are sorry you had an issue with the valance on your blind.
Our records indicate that we came to your home shortly after installation to repair one return on your valance. The blind itself was functioning well. We received one additional phone message on April 17, 2016 indicating the valance return had come off again. We returned your call leaving a message asking you to contact us to set up a time to do the repair. We are unaware of any further calls you made to our office.
The account balance was to be paid at the time of installation, and according to our records continued to be outstanding until last week. If our records are incorrect we will immediately provide a refund of the additional payment collected and any costs incurred with a heartfelt apology.
We have an excellent customer service reputation, which we continue to work hard to maintain. Your 5 year ‘No Questions Asked’ warranty and lifetime warranty on mechanical parts are still in effect, and we would be happy to deal with all repair issues now and in the future.
Budget Blinds Ottawa