I had carpet replaced in the basement of my house and stairs. I wasn't impressed with being given information and then being told something different later, such as the installation date, price and warranty, but ... The installer did a good job, but there was a large piece that looked very different from the rest. It was determined as a defect in the carpet. It has been over 2 months and I'm still trying to get it replaced. They said they have to wait to see if the manufacturer will replace it and send a new piece of carpet, but you would think they would replace it and deal with the manufacturer themselves, especially when a customer pays over $5K and it had to be upfront, so no leverage to get this done quickly. My house has been for sale during this time and having a big patch that stands out in the carpet doesn't help. Hopefully, I can update this with better news soon.