Procare Plumbing

Plumbing
18 Elmwood Dr Moncton NB E1A 2X8
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Procare Plumbing
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46%

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Reviews by rating (past 12 months)

Reviews for Procare Plumbing

Average customer rating:
6.7 10 (3 reviews)

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Pat in Toronto
Pat in Toronto
1 review Moncton, NB
0/10

Horrible service

Horrible, horrible service. Installed wrong size toilet (17" not 15"requested). Now needs bucket to flush. Didn't come with correct supplies and tools. Plumber hostile; threatened to walk off the job when I expressed disappointment.

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Company Response

Procare Plumbing checked the main sewer, ran the power auger to make sure the sewer was clear of debris, this was done free of charge. Customer had 2 issues: toilet on main floor not flushing properly and bathroom sink was not piped properly or to code. We re-piped the bathroom sink to code and recommended the toilet be replaced. Procare made 3 different trips to show the customer different options for toilets. The customer picked the toilet from our suppliers product catalog which has all specs and description. This was a special order. The customer notified us a few days after installation that she did not like the toilet (too high) and did not flush properly. The solution was to replace the toilet immediately to suit the customers needs, free of charge. Customer stated she required several weeks to source the product that suited her needs. Procare Plumbing cannot install a product for free for customers to use while making a decision for the proper product that suits them. This product that was installed was a special order. We have installed dozens of the same product in commercial and residential and never had any complaints of them not working properly. Procare Plumbing stands behind their work 110% and we have offered to go and install the product that the customer chooses, when they do, supplied by them, free of charge. Procare does not tolerate hostile customers. In that situation, you could bend over backwards and that suctomer would not be happy. The plumber we sent to do that job stated the customer was hostile and he would not return to that particular customers home.
Procare Plumbing stands behind their work and their staff 110%.

Private User
Private User
Private User reviews , NB
10/10

Exceeding Expectations .. AGAIN

Two years after installing our water filter system, Mike came by to tighten the faucet, showed us how the filter check worked (again) and even checked our outside tap. Although we did pay a significant amount to purchase and install the filter system, we certainly expected to pay the fees for a house call. Mike did this free of charge, which was greatly appreciated. I would recommend Procare to anyone looking for reliable, trustworthy and well priced products and service. Thanks Mike, we are customers for life!

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Monsieur Rioux from Moncton
Monsieur Rioux from Moncton
1 review Moncton, NB

First Review

10/10

General plumbing

We have used Procare for several years for home and rental property for leaky or blocked toilets, showers etc. Has always proved reliable. Has even come out late evening and weekends.

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More about Procare Plumbing

Procare Plumbing Services is a locally owned and operated, fully licensed and insured plumbing company specializing in both commercial and residential plumbing. We take pride in our work ethic and customer-focused service, and it’s evident by the number of referred customers we see each week. Our new office is situated ...
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