Ideal Insulation & Roofing

Insulation
#9, 9151 - 44 Street SE Calgary AB T2C 2N4
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95%
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Reviews by rating (past 12 months)
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Reviews for Ideal Insulation & Roofing

Average customer rating:
9.7 10 (69 reviews)

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Drew
1 review Calgary, AB
8/10

Came and did the work. Looks good. Assume it will all work but it's just been installed.

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Company Response

Thanks Drew for having us replace your roof. Glad it's looking good! Rest assured if there is any issue with the installation that we will be on site quickly to address.
Thanks again for your patronage.
The IDEAL Team

nguyen.dang
1 review Calgary, AB
10/10

Just want to say Thanks to Idea Insulation Company and their Crew for doing an outstanding job from start to Finish. Idea Insulation was the most knowledgeable, friendly and patient company I ever had the pleasure to work with. Not only they addressed my concerns with dedication and determination.They fixed every one of them! We were extremely pleased with everything that they did and said.
I have recommended Idea Insulation Company to all my friends and family.
Again, thank you Idea Insulation team for looking after us so well. It would amazing if all trades could learn from you and your company

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Company Response

Thank you very much for your kind review. It makes everyone here at IDEAL to feel proud that we have made such a positive impact. We really appreciate you sharing your feedback and for referring IDEAL to your friends and family. Thank you again for your patronage.
The IDEAL Team

Larry H.
1 review Turner Valley, AB
10/10

Very satisfied with all aspects of this company. Friendly staff, professional installers, all around excellent experience. Highly recommend them!

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Company Response

Thank you Larry for sharing your feedback. We're so glad that you had an excellent experience with IDEAL. We thank you for your business.
The IDEAL Team

GJ in Calgary
1 review Calgary, AB
10/10

Every step through the process from quote, to installation, to payment was just as advertised and no surprises along the way. They even started early and finished earlier than expected (1.5 hours). Now just waiting for the government rebate.

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Hi GJ, thank you for sharing your experience with IDEAL. We're happy to hear that we met your expectations. Glad that you are able to take advantage of the EEA rebate as well. Thank you again for your patronage.
The IDEAL Team

ralph.fernandes
1 review Calgary, AB
10/10

Got my attic insulated - the guys who came to do the job were knowledgeable and friendly

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Thanks Ralph, we appreciate you sharing your experience and for your business.
The IDEAL Team

Private User
1 review Calgary, AB
10/10

We recently had Ideal come to the house to replenish the insulation in our attic. They were on time, polite, non-intrusive, tidy, fast and submitted the gov't rebate info immediately.

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Thank you for your kind review. Happy to be of service.
The IDEAL Team

Gerald in Calgary
1 review Calgary, AB
10/10

I had insulation removed and replaced from the attic so I could replace with new ceiling and lighting. Tom's crews did excellent job. Neat clean and on time . I have used their service before and will again.

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Thank you Gerald for your continued business. So glad that we deliver on your needs. We look forward to working with you again in the future. The IDEAL Team

Dave in
1 review Calgary, AB
10/10

Ideal Insulation folks responded to my initial phone quickly, entered home for a thorough review and a quotation. Their office set up an installation date to accommodate us and their crew was on time did an excellent job in our home, and explained their procedure very well. Great job!! No problem recommending Ideal.

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Company Response

Thank you Dave for sharing your experience with IDEAL. Sounds like everything went off without a hitch. The best compliment we can receive is a referral so we thank you for helping us grow our business. The IDEAL Team

Jane from Calgary
3 reviews Calgary, AB
10/10

I counted my blessings the day I contracted out this job to Ideal roofing...Steve came out, identified the problem then gave me a quote...Steve did an awesome job. He cleaned up post installation. After few months the leak came back. Then I contacted Ideal Roofing and Steve came out again and perfected the job at no extra cost...My bathroom vent has been free of any leakage. Thank you Steve and Ideal Roofing. I will definitely recommend Ideal Roofing to my friends.

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1 of 1 people found this review helpful.
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Company Response

Hi Jane, thank you for sharing your experience with IDEAL. So glad to hear that Steve was able to resolve the issue. This winter was particularly challenging with regards to bathroom exhaust venting. Thank you again for your patronage.
The IDEAL Team

Nathan from Calgary
5 reviews Calgary, AB
6/10

This was a difficult review to do as it was one of the more inconsistent experiences I’ve had with contractors. Somethings were out of the park, others were painfully frustrating and overall just an okay experience. The scope included the following for both of our attics (2150 sq. ft. 1 1-2 story house):

• Removal of existing wood chip and fiberglass batt insulation
• Sealing all penetrations through the attic
• Adding in R50 of new blown in mineral wool insulation
• Removal of existing shingles and step flashing along one side of the roof
• New shingles, step flashing, power vents, vents and Deckair to increase ventilation

Pros
• Sourcing the blown in mineral wool from Texas was excellent. Ideal was the only contractor I could find that would work with me on my desire to have mineral wool given is superior moisture resistance and without the health concerns that fiberglass has.
• Installation of the air chutes was also excellent. There were many areas where plywood stops would have prevented the use of chutes however the crew spent a lot of time knocking them out, installing the chutes and then used batts as blocks under the chutes. Given the tightness of the space it was a superb job.
• Sealing of penetrations was solid. The bathroom fans were missed but otherwise spray foam, tuck tape and electrical box covers were used well.
• Speed of the insulation removal, air sealing and install was excellent. Over two days it was done (not including having to come back to top it off).
• Willingness to work with me to resolve issues we’ve had in our roof, such as installing the Deckair right to the edge of the roof, to allow to cooling right to the edge. This should avoid the ice damming issues we’ve had in the past.
• Great material cleanup around the property and they indicated that they will recycle the shingles, which helps reduce the environmental impact.
• Really positive insulation crew that I felt were ready and willing to help.

Neutral
• Their price was higher than competing bids but I was willing to pay a premium for a company that would work with me.
• Scope changes without discussing it with me. Our original estimate had roof access from both attics. Prior to the work starting, three Ideal folks came over to discuss the work and they really wanted to access via the house which would have been really messy. We agreed to roof access on the second level and inside access on the lower. On the second day the site crew decided on roof access without a discussion or informing me at all. I actually preferred this, but would have liked a discussion given the prior agreement we had.
Cons
• On the first day I had been very clear with the Project Manager that I wanted to inspect the attic before the new insulation was blown in and I could only do this from 1-2pm. As 1 pm passed and no one came I called our Project Manager and didn’t get the helpful response I was hoping. He asked me to talk with his crew, which is what I thought his job was. They told me 30 mins and didn’t seem to know that I was to inspect the attic at 1 pm. At 1:45 I went up as I had to leave at 2 for a meeting and they were just wrapping up. 45 mins isn’t that late but given that I had left work just to do this inspection, and Project Manager knew that I had a short window, I expected better communication with me and within the Ideal team.
• At the end of the first day, the clouds were rolling in. I asked the lead roofer if we’re all sealed up and he said the felt paper would keep everything dry and the temporary covers he put on would stop the moisture. It then rained an hour later for about 10 mins. I looked in our attic and the sheathing was wet in five different areas which I could see from just the attic hatch, and water was dripping down the vent stack inside of our wall. When I pointed this out to Project Manager, I received less than a warm response. He indicated the felt was not supposed to stop the rain, which left me confused as that was the only thing there and the roofer’s choose not to put poly down on top of it. The next day when I went up to speak with the roofers the attitude was unacceptable. One asked me if I had “proof” and “pictures” because there was no way it failed. The lead roofer just said that they would lay a second layer of felt down and that he was really busy. Very different than the discussions we had on the first day when he was walking me around and we discussed the problem areas. I wasn’t seeing the accountability for the problem that I expect from contractors or a desire to figure out what went wrong. I did get an apology the next from the PM but it should have never happened in the first place and the roofers should have apologized directly to provide even a hint that they were accountable for their behavior.
• After the insulation in the lower attic was completed I went up to have a look which they packed up. I measured the depth and it was 2” short in many areas. I pointed this out to them and they then installed some more after being defensive. They said that it was good and I went up to measure again. Then then spent time trying to convince me that if I looked low down it was an “average” R50, which it wasn’t. They agreed that it needed more and then told me that they had run out of material. Even though this is a new product for them, I would have expected that they would have ordered enough based on the manufacturer’s specs and knowing the measurements of our attic. I also expect all of my contractors to let me know if there’s a problem, not expect me to go and find it, twice. They needed to come back to add extra insulation which went smoothly.
• The attic hatches weren’t properly boxed off so when I opened the attic hatch to check on the insulation, a ton just fell on me and around me. They had used batts around the hatch to block the blown in insulation, however then blew in and around the batts, causing loose fill on all four sides of the hatch. When I pointed this out, the Project Manager was defensive but agreed to fix this. Cardboard was used to create the box which works okay, but not ideal.
• The attic hatches were sealed by extremely cheap foam tape. So cheap, it’s essentially a single use. My wife saw them redo it at least twice on the lower hatch after they had to use the hatch and when I went to use the upper hatch the first time after they left, there were already three chunks missing (you can see it in the pictures). I ended up ripping it all off and using vinyl weather stripping which should last several years, instead of a few days. There’s no excuse to use cheap stuff like this, when an extra $5 would last a lifetime.
• There were some other small things however the above issues were the key ones.

So would I hire them again? Possibly as in the end I got well insulated attics and a roof that should stand the test of time. However, I would go out and get multiple quotes again, and if they seemed like the best, have a much more detailed scope with all materials listed, and avoid “trusting” their decisions, which in a few areas was lackluster. The fact that during installation the roof failed to keep out water when rain was expected, and the significant attitude I experienced, left me feeling that wanting a roof that didn’t leak was my fault. And overall I wasn’t happy with the level of communication, the tone of communication or the number of issues encountered.

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3 of 3 people found this review helpful.
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Company Response

Hi Nathan, yes your project was an intricate one involving several crews and IDEAL supervisors to execute. We did our best to meet your expectations and as always in situations like this learned a lot about our processes. We're confident that the finished renovation is to the standard and that both your attic and roof will perform as promised. If any future concerns arise please don't hesitate to contact us directly to address.
The IDEAL Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ideal Insulation & Roofing

IDEAL Insulation & Roofing is a full service Insulation & Roofing contractor. We offer insulation contracting for Attics, Walls, Spray Foam, JM Spider & Thermal barrier. We also specialize in sloped asphalt roofing. IDEAL services new home and renovation residential construction in the greater Calgary & Edmonton areas. Approved Contractor for the Alberta Energy Efficiency Rebate Program

CATEGORIES
Insulation and Roofing
PRODUCTS
roofing calgary calgary roofing roofers in calgary roofer calgary calgary roofing companies roofing companies calgary roof repair clagary ideal roofing calgary ideal insulation roofing calgary calgary roofing contractors roofing companies in calgary
SERVICES
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BRANDS
GAF Owens Corning IKO Malarkey CertainTeed BP
WEBSITE
http://www.idealinsulation.com/roofing/re-roofing-calgary
YEAR ESTABLISHED
35
NUMBER OF EMPLOYEES
45
PAYMENT METHOD
Cash, Check, VISA, Mastercard
LICENSES
Business licenses in all cities we operate in
MEMBERSHIPS
CHBA, AARA, COR Approved Contractor for the Alberta Energy Efficiency Rebate Program
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 Years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.