A well established company such as Metro Burner should be more clever. We recently moved into a house and the furnace stopped working. We were aware that the bearings were going in the motor and would be looking at a repair before the winter. Metro was called and the service man was there for approx 30 seconds and flipped on a light switch in the furnace closet that turned the furnace on. We knew of an emergency shut of switch but not aware of this additional switch. They charged the full service charge, you would think that maybe they could have offered half price. A 30 second service call, and they did not have far to travel to my house. We won't call them this fall for a new motor. Just disappointed that they charged the full service charge.