Really don't understand all the bad reviews. Ive been ordering regularly from them for 2 years now. Item always comes within 2 days and exactly as specified. I have never experienced anyone being rude, although I think many who work there are French Canadian, so maybe they come across as so. I suspect that many issues are caused by the clients themselves not reading the listings properly. If the item is a "special order" it means its not in stock and the retailer has to get the item shipped to them before they can ship to customer. I have always ordered items only listed as in stock and have never had an issue.