Jean-Claude Cayer Enterprises Ltd

Garden Centres
708 Limoges Rd Limoges ON K0A 2M0
Write a Review
Write a Review
Garden Centres
Jean-Claude Cayer Enterprises Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.


This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Jean-Claude Cayer Enterprises Ltd

Average customer rating:
2.5 10 (4 reviews)

Sort by

Guest in Cornwall
Guest in Cornwall
1 review Cornwall, ON

Still nothing from them

They have taken my payment, on a regular stock item. When I contacted them after 5 bizz days, and no product form them, they said it was a speciality item and it will take up to 15 days. Well this Friday it will be 15 days, and now I read the reviews. Well, this guy has no tool and is still out $303 dollars. Stay tuned. But if I where a shopper, I would believe the reviews and NEVER!! buy from them again.

Was this review helpful?
James from Deckster Decks
James from Deckster Decks
5 reviews Toronto, ON

Very Happy

Really don't understand all the bad reviews. Ive been ordering regularly from them for 2 years now. Item always comes within 2 days and exactly as specified. I have never experienced anyone being rude, although I think many who work there are French Canadian, so maybe they come across as so. I suspect that many issues are caused by the clients themselves not reading the listings properly. If the item is a "special order" it means its not in stock and the retailer has to get the item shipped to them before they can ship to customer. I have always ordered items only listed as in stock and have never had an issue.

Was this review helpful?
anne l in North york
anne l in North york
2 reviews Toronto, ON

Bosch Nailer

I made 2 very large purchases from them in the the last year totaling $700. The first was a Bosch nailer which worked fine until it jack-knifed off a roof. So I ordered another, here are the facts:

- The gun came in an unmarked box with nothing in it but the gun. The previous one came in a proper Bosch manufacturer's box with goggles and other supplies that Bosch includes in the package. Also noted that the gun itself was labelled with a price tag?
- When I went to use the gun, I oiled it up and it didn't work and made loud hissing noises.
- Contacted customer service/sales team and told them my problem and also suggested that I was sent a floor model (which I was not informed of)
- First the sales team insisted that UPS opened their package and repackaged it before delivery.
- Then they suggested that maybe it was a display model but got offended because they assumed that I was accusing them of intentionally sending a gun they knew did not work.
- Then I was told "Do not ship it back, and a refund will not be issued and all emails are ignored from here on"
- I eventually got in contact with someone reasonable from customer service and sent the gun back.
- They informed me that their service department looked at the gun and it was working perfectly fine, all it needed was oil (please refer to my comments above. I have been a roofer for over a decade, I know that I need to oil my roofing gun. That clearly wasn't the problem)
- Upon visiting the website that very day, it was noted that the product was no longer available for sale. (further supporting the fact that they sent me a display model when they ran out of product)
- Because I knew that there was a problem with this gun and they wanted to send back what was essentially a refurbished gun (something I did not pay FULL PRICE for), I asked for a refund at which time I was told that I would not be refunded my original shipping cost.

Here are my conclusions:
- The sales team is extremely arrogant and rude. They do not admit to any wrongdoing even though it is clear in this case that the customer is right. They were given numerous opportunities to right their mistake and instead chose to be unethical and unreasonable.
- They sent a display model without the permission of the customer, and it did not work. Thus, my shipping cost should have been refunded because they did not ship me what I ordered in the first place - A NEW NAIL GUN in working condition.
- If in fact UPS had opened this box, it still isn't the customer's problem, JCC is the one with a service agreement with UPS. Since they suggested that this was common practice, they should pursue legal action since theft is a pretty serious crime especially if it was occuring on a regular (I highly doubt this is the case)
- The service team must have had to open up the gun to figure out what was wrong. Why would you do that? If in fact it was a brand new gun, would't you just return it to Bosch and let it be their problem?

Their prices are in fact quite reasonable which is why I purchased from them in the first place but it is not worth the stress and hassle if anything, and I mean anything was to go wrong. With a $330 purchase, I cannot afford to buy from a company that has shipped me a broken gun and wont even admit to it. In this day and age, it still shocks me that companies like this one exist.

0 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Garden Centres pros in Limoges?