We wanted to update our 35" vanity. It was a non standard size, but we didn't want to spend too much. KW Granite looked for a remnant for us. They were very accommodating. We had to wait till they had a job that had a remnant we could use. They found one so we had it installed. The back-splash piece was short by about 1/2" so a 1/4" on each side. They installed it as it wasn't off by much. But they then looked for another remnant that would fit perfectly. About two months later they had one. They came, remove the short one and installed the exact size one. Great service. Other companies might have left us stranded. KW Granite looked after us.
I would like to tell consumers that we had a horrific time in dealing with KW Granite Countertops located at 100 Victoria St. N., Kitchener. They provided us with very poor service and did not stand behind their business, as we received the WRONG countertop and the installation was very poorly done. The business cont'd to deny it was the wrong counter until I was able to provide sound proof. This itself took over 6 months as they would not show up back in our home to review it. Once they finally did show up in our home to view, they admitted to it being wrong as well as the workmanship we received was done with many errors. They said they would replace the counter and install correctly, however, they wanted more money from us and we agreed to assist and pay only half, but they didn't even stand behind that. They avoided us instead and let it go.