Great Northern Insulation folks exceeded my expectations from every angle of the process: scheduling the appointment was easy, Alex K showed up on time, took the time to measure all things and asked me all the details about what I wanted to have done. The quote came within two days, as promised. Then they were accommodating when I played around with some options, patiently providing revised quotes so that I could see what my new ideas would cost me. After I scheduled the actual work appointment (and making downpayment was a breeze using Bill Payment online) I had to re-schedule to finish some other things on the walls to be insulated. Again - no problem on their end - Kelly was very cooperative, I had options to choose from - no pain whatsoever. A day before the appointment they would remind me of the even - very thoughtful of them!
Then Dion showed up with his crew, right within the timeframe that they promised. They spend good couple of hours wrapping everything in plastic - all my windows, doors, fireplace, even the floor (never mind that this is the subfloor to be covered later, so not a big deal anyways).
They were busy as bees all day long, no fooling around. Cleaned out the spots where the foam would be in the way of drywall, cleaned the joists. I had a few spots where I really needed to put more stuff - so they did. In one low spot under a window I found a place which could use some more foam - they addressed it right away, no prob.
Then they cleaned everything after themselves, swept the floors and removed all plastic from the flors (asked them to keep the windows protected for the next job).
After they left, the next day I reached out to Kelly to settle the balance - it was again very easy using Bill Pay.
Every step of the process was clear, easy and pain-free. The workmanship and the work ethics is what every customer would only dream of. And they were very generous - no bickering about putting a bit more here and there - I felt like I was a close relative of theirs.
Price-wise, I compared the quotes from other vendors - they are very much the same, so I got 5-star treatment for absolutely regular market price, which is amazing.