Great Northern Insulation

**I write this review not to discourage others from using GNI, but to educate you to ask any potential company on the training they provide to their employees and to ensure the team that will be working on your home is experienced.**

I had 4 spray foam companies quote me in January 2018. GNI was not the cheapest nor the most expensive - they were reasonable. In fact, their sales person, Alex K., was awesome and took the time to answer every question I had and did not push for the sale. He was open and honest and answered my many calls. He is the reason I choose GNI.

In retrospect, that may have been a mistake - going with GNI. Based on the many deficiencies in workmanship by GNI, I will not consider them for future projects.

NOTE: I am referring to the installation team, and not their Sales or Customer Service group. Unfortunately, one bad employee or group will reflect negatively on the entire company as GNI management is ultimately responsible for who they hire and the training they provide.

Should the installers have taken their time and care, they could have avoided the obvious:
- Voids in various area (basement headers, behind electrical outlets, low corners, skylight opening)
- Cut electrical and security wires during trimming/cleaning

The reason for the low star rating is not due to the voids, which is still a concern, but because of the cut electrical - major safety issue. Although GNI was very responsive and stated they would cover the cost to have the damage repaired and to have the voids refilled. This could have been completely avoided by a qualified installation team. I appreciate the quick response and GNI offering to cover the cost of the electrical repairs, but what they don't understand is that this caused a domino affect and delayed the completion of the renos since drywall had to be pushed back, and then other trades.

The point is, there is no excuse for shady work like cutting wires. Absolutely not acceptable.

I hope I am the only one that has experienced this issue, and I hope they have either terminated the install team that did the work or has provided them ample training.

GNI, as you know - it takes years to gain a customer, but only minutes to lose one. You have lost my future business.