We bought our washing machine from Sears so when it started leaking we called them to see if they could fix it. The first guy that came out said it was fine, (which is wasn't), 2 weeks later the second guy came and because it was stackable couldn't look at it and was mad that we hadn't told anyone it was stacked (no one had asked). They rebooked us for 2 weeks later and at 10am on the day of our appointment called to rebook us. Very unprofessional. I should have researched the services before calling them. If we need a new washing machine we definitely won't be buying it from SEARS.