ServiceMaster Of Markham

Fire & Water Damage Restoration
44 Riviera Markham ON L3R 5M1
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84%

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Reviews by rating (past 12 months)

Reviews for ServiceMaster Of Markham

Average customer rating:
8.6 10 (27 reviews)

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char in Toronto
char in Toronto
2 reviews Vaughan, ON
0/10

Service DIS-aster Masters

The staff was polite.

But, they were sloppy, did not complete the work and created more damage.

They did not show up when promised, did not return calls and were not forthcoming when questioned.

Employees at all levels at ServiceMaster of Markham are consistent in their lack of accountability, concern.

Professionals show up when promised and complete the work required. And when they are unable, they provide reasons in a timely manner, offer compensation and return to do their job.

I have written many wonderful reviews about great companies.

It is not a pleasure to live through, or to write, this one.
Thank you ServiceMaster of Markham

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Company Response

We are so sorry that you have had a negative experience with our company. We stand behind our work and will do whatever we can to make something right. We would be so appreciative if you would contact us directly at your earliest opportunity to discuss your experience and how we can make it better. Your anonymous review makes it impossible for us to reach out to you. Thank you in advance and we look forward to having the opportunity to make things right with you.

Catherine
Catherine
1 review Toronto, ON
10/10

Flood restoration

after a horrendous flood of our basement we required content removal tear out drying sanitization and rebuild The staff were amazing. Admin staff always one step ahead of the game and the on site staff were hard working courteous and anyways accomodating

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Company Response

Thank you so much taking time to review our company. It means a lot to the whole team! You are a pleasure to work with. Thank you!

Lamping Y.
Lamping Y.
1 review Toronto, ON
10/10

Replace Furnace

The service technicians were on time and delivered the replacement in an efficient and professional manner, with utmost courtesy.
We would like to commend Gillian Smith for her support as she ensured the whole process was to delivered on a timely schedule and followed up on quality.
The entire process was met to our full satisfaction.

Thank you.

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Company Response

Your kind words and fantastic review means so much to us! Thank you for recognizing Gillian's dedication to providing great service. You were an absolute pleasure to work with!

Maxima
Maxima
2 reviews Toronto, ON
8/10

Repairs for break

Saulo is a very responsible project manager; he's always there to answer your questions. For sure I am willing to recommend this company to other people

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Company Response

Thank you so much for providing this lovely review. Your kind words mean a lot to everyone here at ServiceMaster. Saulo is particularly appreciative that you took the time to acknowledge him. Thank you again!

Lorraine
Lorraine
2 reviews Toronto, ON
10/10

Renovated ninety percent of finished basement.

Very good work. Finished in good time. Did make sure to finish rental apartment on time so not to inconvenient existing tenant.

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Company Response

Thank you so much for taking time to review ServiceMaster Restore of Markham. Delivering top service to our customers is something that the whole team cares deeply about so your kind words mean a lot to everyone! Thank you again!

KJ in Markham
KJ in Markham
1 review Markham, ON
10/10

CONDO FLOOD RECOVERY

Reason for Service:
- condo unit flooded due to faulty kitchen valve
Follow-up:
- initial arrival timely to assess emergency & minimize damage (fans, etc.)
- Matt - extremely professional; observed situation at various stages of project; made notes, actively listened to ongoing issues
- during restoration Project Co-ordinator Jenn was simply OUTSTANDING - verbal & written communication clear, direct, concise & attentive
- Jenn seamlessly coordinated sub-trades during damage recovery
- Extraordinary job FINALLY COMPLETED WELL DONE

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Company Response

Thank you so much for taking time to share such a positive review of ServiceMaster Restore of Markham! You comments mean a lot to the entire team here who are dedicated to providing exception service. Thank you!!

jon.lynda.wallace
jon.lynda.wallace
1 review Markham, ON
8/10

Repair & Repainting of Basement after Flood from Burst Pipe to the Outside Garden... Provision of a Storage Bin for all Basement Household goods, until renovations complete. Arrangements for Carpet Replacement.

Excellent in every respect. Prompt, courteous, going the "extra-mile" to answer any of our concerns, and provide very high-caliber workmanship. (And endlessly patient with our delays:)

Two Small Defects:

1. Paint splashes on the New Carpet during the "touch-up" phase.
2. The men who moved all Basement Household goods from the Storage Bin back to our basement had a vacuum, but didn't use it...as a finishing touch.

Thanks again,
Jon&Lynda Wallace

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Company Response

Thank you for taking the time to post such a lovely review. I am so sorry to hear about the paint spots and the unused vacuum. We will be in touch with you straight away to address both of those things. We strive for excellence at every level here at ServiceMaster. If ever we fall short of this we make every effort to make things right. Thank you again! You were truly a pleasure to work with.

Blair G.
Blair G.
3 reviews Toronto, ON
10/10

Side Door

Service Master fixed our side door after a break in. They did a great job and took care of every detail. they even went out to match the paint to repaint the wall.

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Company Response

Thank you so much for taking the time to share your experience with our firm. Your positive review means a lot to the whole team here at ServiceMaster Restore!

Ted i.
Ted i.
1 review Markham, ON
10/10

Flood restoration

We had 3 consecutive, serious flooding episodes in our condo, due to the deluge of rain we experienced in the summer of 2017, which affected all of our hardwood flooring, kitchen cabinets and drywall. Service Master Markham was called in through our insurance company for the initial cleanup and it was our choice whether we wanted to retain them to continue the work. After having dealt with David and his team the choice was easy. Service Master Markham showed up on time, worked around our schedule, were the clean/tidy and polite and any questions we had were promptly answered. Any sub contractors that were needed were coordinated for us through the office without burdening us with added stress. We hope we won't need this type of service again but, without a doubt, would recommend Service Master Markham. Thanks to David and his crews for their expertise in helping ease this stressful experience.

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Company Response

On behalf of everyone here at ServiceMaster Restore of Markham, thank you so much for taking the time to share you experience with our firm. We also hope you never have to experience flood damage in your home again! You were wonderful to work with. We wish you years of happiness in your home. Thanks again from all of us!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ServiceMaster Of Markham

Restoration services with experience, quality and trust. Count on our award-winning team to restore your peace of mind after property damage from disasters that affect your home or business.
We are one of GTA's largest restoration companies. We have been proudly servicing the GTA & York Region for 25 years. We're available 24/7/365 to help.

CATEGORIES
Fire & Water Damage Restoration
SERVICES
Commercial and Residential Restoration, Restoration Resources and General Construction
WEBSITE
http://svmrestore-markham.ca
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