I reviewed Servicemaster somewhere last year but I don't see it posted. Now I'm posting this review on a few sites because I really want to warn anybody using this company to find somebody else. STAY AWAY! HIRE SOMEBODY ELSE!!
Last year I had some water damage to my ceiling so my insurance agent hired Servicemaster. First they stripped the old stippling off my ceiling. Because they found asbestos in the stippling they had to be extra careful and set up a shower in my hallway. What I didn't know was that the drain for this shower went to my washing machine drain and they had removed our washing machine drain hose. Our laundry room is on the main floor. After a week of this, they finished the job and we came home that Friday and found we could access that area again. All down one wall the paper from the drywall had been peeled off by the workers. On Saturday my wife did some laundry only to find, after the washing machine had completed the rinse cycle that the workers had not replaced the drain hose so now the basement was flooded. I was out and my tiny wife struggled alone to save our belongings in the basement. She came to get me and I had to return home to call Servicmaster up and they sent a couple of people over to cleanup the mess. This involved ripping up the linoleum, and taking off the baseboards of the laundry room and our main floor bathroom. My wife and I also got to listen to dehumidifiers running for a few days.
Back to the ceiling repairs - after two or three attempts to fix the ceiling and not getting it done properly then they decided to get a ceiling contractor. Why they had to wait to get an expert is beyond me - you'd think they would start with somebody who knew what he was doing. But, no, they had to do two substandard jobs before getting somebody who knows what to do in. They didn't bother telling the ceiling contractor what I was complaining about so,, when he came in and saw the substandard stippling job, he just stripped off the old stipple and did a much better job applying the new stipple. But the problem was they drywall seams were very easily seen - especially in the evening when the ceiling lights were on the cast a raking light over the seams. Once the contractor knew what the problem was, he got it fixed.
Remember the wall that had the paper torn off the drywall? My wife asked the painter that was brought in to estimate the damage if he could paint it a different colour. She was told that was out of the question. When I talked to Servicemaster management about the ripped up linoleum and baseboards, they said that they would replace it with a better quality flooring but ... come time to fill their promise, they said, "no." They would only replace the material with something of the same quality. I would have to pay for anything better. In one way, I can see their point but, after causing us so much trouble, a couple of hundred extra dollars as way of an apology would definitely have been in order. But they did nothing – couldn’t even change the colour of the paint on the wall.
Never once, during the literally months of trying to get a ceiling fixed did Servicemaster management call me. I did receive a few calls from an administrative assistant asking me to sign some forms saying that the job was complete though. Each time I told her that I would sign them when the job was done and told her to pass along to management my problems. But the only conversations I had with their management was one that I initiated. They never came out to see what problems they were having with my house.
Finally, I got so fed up with having their people coming in and out of my house I took a cash settlement and did the work myself. It took two coats of paint to properly paint the wall they damaged. I replaced all the baseboard material and door casings and I did a better job than anything I saw Servicemaster people do. And I did it the first time too. The only good job was done by the ceiling contractor they hired and he was appalled by the work he saw when he came into my house.
I will never hire Servicemaster for anything again.