Our main floor bathroom flooded over Christmas 2016, and this was the emergency services company insurance called to do the tear out and dry out. For their emergency services I would rate them higher than their repair services and their lack of customer service. During the floor tear out and replacement our kitchen cabinets ended up being pushed out of square which caused our custom concrete counter tops to bow. They refused to acknowledge the problem or work with us to rectify the problem . No care or concerns for their mistakes and blatant disregard for the customers satisfaction. Wish I had read a few of the reviews before I went ahead with their services.