I had a claim and chose a flooring that was close to mine. I was unaware of the type and thickness of the underlay that they were using as when i originally installed my flooring it was a thicker underlay due to a cement floor underneath. They installed the cheapest underlay, super thin. This cause a difference in the height of the baseboards (even with self levelling compound). A few weeks after install my floors buckled and i believe this is due to the underlay. When we installed our floor we had no problems for 5+ years. Now we have issues with air coming under the floor from the door due to the the lower floor. I would not recommend this company unless they put back what was originally there. The worker was definitely friendly and hard working however and not his fault for this disaster.