Jackie at Bakers was attentive to us when we came in to look at barbeques and very helpful with answering our questions. We did not feel any pressure to buy but since my husband fell in love with a barbeque there the sale was cemented. Delivery was included and provided 3 days after the purchase. When we called with a question about the size of the gas outlet while the gas company were here they were very helpful and provided us with the measurement we needed. The thank you box of goodies that was sent on delivery of the barbeque was an added bonus. Thank you Bakers, we'll be back. Great customer service!