Originally posted a bad review of the company here. Editing to show that they did resolve the problem.
We had moved into a new home in August 2014. The buyer of our old home had agreed to take over the alarm system. In October 2014, the buyer backed out of dealings with AAA before taking over the contract. We were not notified of this until June 2015 when we were contacted about why we hadn't paid our cancellation fee of $400. Had we been contacted in October, we would have retained the contract at our new home, but by the time they did contact us, we had already signed up with a different company (for unrelated reasons).
Initially we had a tough time trying to iron out a solution to this breakdown in communication, and for the past 3 months it looked as if we would have no choice but to take the financial hit. But, shortly after posting this review, we were informed that they are reviewing some of their policies for fringe case scenarios such as this, and they were able to wipe the slate clean on what we owed. Throughout the entire ordeal, everyone we talked to with AAA was pleasant to deal with, and helpful in the face of a frustrating situation. It is good to see a company that recognizes when some of their own policies may not be what is best or fair for their customers, and will try to find a solution.
Though we are not currently customers of theirs any more, after this recent experience, we would consider signing with them again in the future.