Please note: This company has been renamed "Marten's Furniture Wonderland".
Based on our experience we do not recommend doing business with Marten's; their customer service is atrocious, their managers are apathetic to customer issues, and they do not honour the repair warranties of the furniture they sell. We will be filing a Better Business Bureau complaint against Marten's later this week.
We have been trying to get satisfaction from Marten's in respect to several issues with our sofa for 2 years and 10 months. We finally advised Marten's that if they did not resolve our issue to our satisfaction we would file a complaint with the Better Business Bureau and would post online reviews to express our displeasure.
We have been very patient with Marten's and attempted to resolve this with the company but we are still stuck with a broken, extremely uncomfortable sofa for which we paid a good deal of money. Our story:
In June 2011 we ordered a cloth Palliser reclining sofa from Marten's and we were advised it would take 6-8 weeks for delivery. Not only did the the sofa arrive several weeks late, once delivered & unwrapped we discovered they had sent a leather couch and not the cloth one we had ordered. We contacted Marten's and were told in no uncertain terms that there was nothing they could do to remedy this.
Within the first week the center seat cracked loudly when a person sat on it; we called Marten's and they attempted to repair the seat. They advised us that the seat and the wood piece under the seat was defective but the repaired seat was over three inches higher than the end seats, making the couch extremely uncomfortable when laid on. Marten's advised that this was the only way it could be repaired.
Within the next several weeks the mechanism on the left reclining seat began malfunctioning. We called Marten's multiple times over the next two years asking to send someone to repair the mechanism but they failed to do so; after a few weeks the mechanism broke completely and remains broken to this day.
Eventually their repairman did show up - his solution? Rather than fix the mechanism he employed a bungee cord to tie the footrest down in the closed position.
- Approximate cost of services:
- $1,200.00