Ben's Appliances

Appliance Repair
Surrey BC V3T 1W2
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87%

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Reviews for Ben's Appliances

Average customer rating:
9.8 10 (206 reviews)

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JK in Surrey
JK in Surrey
1 review Surrey, BC
10/10

The only place to buy appliances

We are in our third house, and have purchased all of our appliances from Ben's Maytag. It is so easy to shop there, very friendly and knowledgeable staff - always offering the best deal for our needs. I am excited for their soap dispensing system Matthew is implementing - anyone who takes the environment into account earns an extra star.

Approximate cost of services:
$3,000.00
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Company Response

Thank you for your review! Yes, what an exciting time. REFILLABLE SOAP! Zero Waste! I'm excited too I guess. Enjoy your new energy efficient appliances!

Susan in Surrey
Susan in Surrey
2 reviews Surrey, BC
10/10

Appliances

Knowledgeable *****
Helpful *****
Efficient *****
Courteous & Respectful *****
Full service ***** Includes removing old, delivering, installing new!
Competitive pricing *****
Service *****
The best place to get your appliances, nothing is contracted out they offer the full service I wouldn't even look anywhere else ~ Thanks Ben's Appliances!

Approximate cost of services:
$7,000.00
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Company Response

Thank you for your detailed review Susan!

DianeM in Surrey
DianeM in Surrey
1 review Surrey, BC
8/10

Whirlpool Range

My range broke a few weeks ago so we shopped around, no luck and then remembered Bens. Went in at lunch, found exactly what we were looking for, good price. Our sales person, Matthew was very helpful & knowledgeable about his products. New range was delivered today. While the techs were installing it one of them noticed a very small dent in the top of the console, I couldn't see it so he showed me where it was by feel. I still can't see it! But he said a new one will be ordered, delivered and installed in a few weeks. So the jury's still out until we see if they follow through but I have every confidence that there won't be a problem. Just made 2 cakes! So far, so good.

Approximate cost of services:
$1,000.00
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Company Response

Thanks for the review! Looks like we were able to get that warranty repair done within 10 days! Hope you're enjoying your new range!

Private User
Private User
Private User reviews Chilliwack, BC
10/10

New Townhouse

We are long time customers of Ben's and have always been pleased with our purchases and their quick reaction to any challenges we have encountered over approx. 25 years. This is our first time dealing with the "next generation" of this family business and remain very confident that the business is in good hands.

Approximate cost of services:
$8,500.00
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Company Response

Thanks for your review!

Cindy in Richmond
Cindy in Richmond
1 review Richmond, BC
10/10

Kitchen Appliances

I purchased new appliances from Ben's for my kitchen reno. Unfortunately, there was an issue with the fridge as the alarm kept going off. I contacted Matt at Ben's at and he was extremely helpful through the process although I had to deal with Whirlpool (which wasn't a great experience). However, Matt always followed-up with me and ensured that the issue was resolved and in the end I got a new fridge, as the fridge was still under warranty. The delivery guys, Kevin and Kurt, are amazing as well, they give you a 2 hour window and update you if there are any issues. The whole team at Ben's is courteous, kind, helpful and efficient and I'm glad I bought my appliances there as this kind of customer service is hard to find these days. I would definitely recommend them for any purchase or renovation!

Approximate cost of services:
$6,000.00
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Company Response

thank you Cindy!

Private User
Private User
Private User reviews Vancouver, BC
9/10

Condo renovation

Matthew at Ben's Appliances is really knowledgeable about his products and will strive to understand your needs to give you the best recommendation to meet them. He'll take plenty of time to answer any and all questions you may have. He won't budge much on price (thus 4 stars, not 5), but will make every effort to ensure your appliances are delivered and installed when you need them, even on fairly short notice (as was the case for me).

Approximate cost of services:
$7,000.00
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Company Response

Thank you for your review. I'm glad we were able to get everything figured out in time for the reno completion.

Terri in Surrey
Terri in Surrey
1 review Surrey, BC
10/10

Kitchen appliances

I did a lot of research on kitchen appliances and went to several stores. The other stores wouldn't take anytime for me or my questions. When I got to bens Russ acknowledged me right away and showed me different models and told me about the promotions. I asked a million questions like a female would, he just smiled and answered away. Russ also told me how to save money on there products. I didn't felt rushed or pushed into any appliance. When I walked out of there after I paid, I actually was so excited about all the appliances I just bought. I would highly recommend bens for any appliance. They are there for the customers and there budget.

Approximate cost of services:
$5.50
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks for your thoughtful review. Yes, Russ LOVES answering our potential clients questions, so please never hesitate to ask away (even after you have them in your home, that's what we are here for!)

Linda M in Surrey
Linda M in Surrey
1 review Surrey, BC
10/10

New appliances

This is my second purchase from Ben's, Matthew and Kevin came to my rescue after a disasterous washer/dryer purchase from a big box store back in January. I'm so happy with their service that went back today and added a Maytag Fridge, stove & dishwasher and the service from Russ was just as consistently good. I'll never buy an appliance from anyone else!

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for giving us a chance again!

Happy Keppy in Surrey
Happy Keppy in Surrey
1 review Surrey, BC
10/10

A History of Service

I have always had exceptional service from this company for more than 30 years. First from Joe and now his son Matt who is carrying on the tradion. Honest and trustworthy sums it up!

Approximate cost of services:
$1,800.00
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Company Response

Thank you for your review! Pop's has big shoes to fill, but we like to think were doing a good job as well. Thank you for the 30 years of business.

Private User
Private User
Private User reviews Surrey, BC
10/10

Range replacement

Russ Roe, very knowledgable and able to assist with all my concerns
in replacing my Maytag range. Excellent service and very professional in his presentation. Highly recommend this store for service.

Greatly appreciated.

Approximate cost of services:
$1,800.00
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Company Response

Thank you for your review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ben's Appliances

Bens Appliance started as an appliance repair and sales shop that served Surrey and surrounding areas in 1962. As the area grew this family owned and operated store managed to open its doors to more and more families from all over the Lower Mainland. Fast forward more than 50 years ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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