I picked up paint samples, I wanted Stone Hearth 2 times they've given me smoky taupe. I call this morning to ask if I could bring it back. They said no that Smoky Taupe was Stone Hearth. I said well I go by the name on the swatch, which would mean you've given me this smoky taupe twice.
The service clerk on the phone then says: " if you want to bring it in I could write Stone Hearth on it for you" This was completely rude and unnecessary! This store came highly recommended by the owners friends & I will never use them again!!
I'm now letting my painters know to avoid this store, along with all my friends. Unbelievable
- Company Response
I am very sorry to hear of your experience in my store. Where the confusion arrived from is that with many of the colours in the Benjamin Moore fandeck, the exact same colour is known under several names and numbers. Stone Hearth CC-490 is the exact same colour as CC-490 Smoky Taupe. I am sorry for the confusion, please by all means, don't hesitate to give me a call at the store, and I would love the chance to answer or help resolve any of your concerns or questions!