Overall great experience! There was a hiccup with scheduling the service at first but was quickly resolved when I called to confirm the service. The two technicians that came out to do the repair were very friendly, showed up 10 minutes early and took the time to explain everything to me & kept me updated. There was an unexpected issue that they promptly addressed and got our sewer unclogged and as clean as possible in about 4 hours. They took great care to try to remove as little carpet as possible to get the unexpected repair done, and they left our house very clean when they left. As first time home buyers they were reasonably priced and I plan to contact them in the future for when our furnace needs to be replaced.