After 16 years of trouble and multiple repairs (replaced motherboard, replaced induction motor (twice)), my furnace died again. Facing another costly repair and taking furnace age into consideration, I decided to bite the bullet and replace the furnace altogether. 16 years ago I went with the cheapest quote on the market for both furnace and installation and ended up spending 2 times as much on repairs and family left out in the cold (literally) in the middle of the winter couple of times. I learned my lesson.
I dealt with DrHVac once before (a service visit) and was thoroughly impressed by the technician’s work – this was the first technician out of many that, after the service, actually spent time checking the vents in my rooms for CO2, ensuring my family is safe. I remembered this experience. And DrHVac was the first company I called to request an estimate when my furnace died.
The estimator (Bruna) came on the same day. She spent close to 90 min thoroughly assessing the property, my needs and preferences – measured the square footage, assessed work location, ducts, went over new furnace and equipment options in minutia details. There was zero pressure to either accept any of the options or sign the contract in general. I was getting an honest and professional opinion, not a sales pitch, which I truly appreciated. By the middle of her visit, I already knew that I will be getting a new furnace from DrHVac. Ultimately, I went with a higher-end Trane model, but without the top of the line options. The price of the new furnace was reasonable and actually cheaper than I spent on the old furnace and repairs, plus it qualifies for a number of rebates.
The installation was scheduled for the next day, 3 pm. This bothered me, as I was worried that installers might cut corners when the job extends into late hours. Also, my old furnace was located in a tight spot of the finished basement, so I knew that some of the drywall would need to be removed to provide full access to the working area, leaving me with a mess to clean and fix up later.
Danny and his crew arrived at 3 on the scheduled day. The old furnace was removed, the new one was put in place in about 4hrs, WITHOUT touching the drywall – I still don’t know how they managed to work in such a tight space. New pipes (vents) were installed, all well-sealed, new furnace and connections look top-notch. The basement was left in pristine condition, the installers did a great job.
In summary – I am very happy with both the furnace and the work done by DrHVac. I waited for 2 weeks before writing this review to ensure that the furnace performs as expected and it did not disappoint, works like a Swiss watch. Needless to say, I highly recommend DrHVac.