Dr HVAC reviews (176)

Dear David. Thank you for taking the time to share your detailed experience. While we’re glad to hear the heat pump issue was ultimately resolved, we sincerely regret the length of time it took to get to that resolution and the frustration it understandably caused along the way. Your patience throughout multiple visits, delays, and ongoing troubleshooting is truly appreciated. We also want to acknowledge your efforts in trying to follow up, especially after being invited to connect with Brendon. We’re very sorry this has not been followed through as it should have been. To ensure your concerns are addressed properly, we kindly ask that you reach out to Dianna. She is aware of your situation and will make sure you receive the attention and follow-up you deserve. Thank you again for your feedback—it's how we improve.

Dear Robert. Thank you for bringing this to our attention, and we sincerely apologize for the delays and lack of communication regarding your project. This is not the standard of service we strive to provide, and we deeply regret the frustration this has caused. To resolve this matter promptly, please reach out to Stephanie at 905-457-4425 at your earliest convenience. She is fully informed of your situation and will work to get your project completed as soon as possible. We truly value your business and the trust you've placed in Dr. HVAC. We are committed to making this right and regaining your confidence in our services.

Thank you so much for the fantastic review, Mark! We're thrilled to hear that Nick and Marcus were able to efficiently tackle the issues with your main drain and provide clear explanations throughout the process. It's always our goal to offer practical solutions and ensure you feel informed and confident in the work being done. We'll make sure to pass your kind words along to them—they’ll be delighted to know they made a positive impact. If you ever need assistance in the future, don't hesitate to reach out! ?

Thank you so much for your kind words! We're thrilled to hear that Jonathan provided excellent service and that you noticed his attention to detail and commitment to quality. We’ll be sure to pass along your compliments to him. Thank you for choosing us, and please don’t hesitate to reach out if you need anything in the future!

Thank you so much for your thoughtful review! We are thrilled to hear that Marcus delivered the high standard of service we aim for—being prompt, transparent, and making sure our customers feel comfortable and informed every step of the way. We believe that clear communication and professionalism make all the difference, and we're so glad this approach resonated with you. Marcus will be delighted to hear your kind words, especially about the maintenance tips and thorough explanations. We look forward to serving you again and continuing to meet your expectations. Thank you for your trust!

Dear Kerry. Thank you for taking the time to share your experience. We deeply regret that you felt pressured during the sales process and disappointed with the communication and pricing concerns. This is not the level of service we strive to deliver, and we apologize for falling short of your expectations. We understand how important transparency and trust are, especially with major home investments like a furnace or heat pump. Your concerns about the pricing, the rebate program, and the unauthorized charge are very serious, and we want to address them promptly. Please reach out to Stephanie at 905-457-4425 so we can investigate your concerns thoroughly and work toward a resolution. Your feedback is invaluable in helping us improve, and we truly hope to make this right.

Thank you for your 5-star review!? We’re thrilled to hear that you had a positive experience with both your A/C installation and the recent maintenance visit. It's great to know that Nick provided knowledgeable and professional service while addressing all your questions and concerns. We'll be sure to pass along your thanks to him!

Thank you for your 5-star review! ? We’re so glad to hear that you had a positive experience with us, especially during such a critical situation with your sump pump. It’s wonderful to know that our serviceman was punctual, personable, and professional in replacing your sump pump. We’re delighted that you’re pleased with the service provided.

Thank you for taking the time to share your experience with us. We deeply regret that your recent interaction with our company did not meet your expectations. Your feedback is incredibly important, and we want to address your concerns promptly. Firstly, we apologize for the issues you encountered with the diagnosis and pricing of your air conditioning system. We understand the frustration and disappointment that comes with being given conflicting information and facing unexpectedly high costs. Our goal is always to provide honest, accurate assessments and competitive pricing, and it appears we did not achieve that in your case. Regarding your recent service experience, we are sorry to hear about the misdiagnosis and the inconvenience it caused you. This is not reflective of the standards we strive to uphold. We are actively reviewing the situation internally to understand what went wrong and to ensure that such an incident does not occur again. We also apologize for the delay in addressing your request for a refund for the inspection cost. This matter should have been resolved promptly, and we regret any additional frustration this has caused. To discuss your concerns further and to work towards a resolution, we kindly ask that you reach out to Brendon at 905-457-4425 at your earliest convenience. We are committed to making this right and restoring your trust in our services.

Thank you for being a loyal Dr HVAC customer for over five years. We sincerely appreciate your continued trust and support. We deeply regret that your recent experience with our service did not meet the high standards you have come to expect from us. We understand your frustration with the delays and the changes in our call handling process. Our commitment to providing prompt, reliable service is paramount, and we apologize for the inconvenience caused by the recent postponements and delays in responding to your calls. Your feedback about our Service Club guarantees is particularly concerning, and we are taking this seriously to ensure we meet our promises. The issues you experienced with the scheduling of your service are unacceptable, and we are reviewing our internal processes to prevent this from happening in the future. We aim to provide the highest level of service to all our customers, especially our Service Club members who rely on us for timely and efficient support. To discuss your concerns further and to find a suitable resolution, please reach out to Brendon at 905-457-4425 at your earliest convenience. We want to address this situation directly.