Dr. HVAC is AWESOME. I can’t say enough great things about these guys. Our furnace broke in the middle of the night on CHRISTMAS and Brendan still took the call at 1am and offered some options and booked us for an appointment first thing in the AM. Every other company I called that night were rude or dismissive about it being late night on Christmas (even though they all offer 24-7-365 service supposedly) and the ones that did offer to help were looking to charge outrageous fees for the “inconvenience” of standing by their own 24-7 repair services. Dr HVAC was the only one that seemed genuinely interested in taking care of me – despite coming out on a statutory holiday, they charged me regular price! No extra fees or anything – very impressed! Vince came out to do the repairs first thing in the morning on December 26th and immediately he was friendly, patient, kind and reassuring. He very clearly set out the expectations, the potential pricing and committed to doing his best to get us up and running. Vince diagnosed the problem quickly and had the parts available to complete the repair on site. The entire process took no more than an hour. He took his time explaining everything, I learned more about my system and HVAC than I knew in my whole life until that point – EXCELLENT customer service. As a manager in the customer service industry I know great service when I see it and these guys HAVE it. The best part? I would have absolutely paid a premium for top tier customer service, but they were CHEAPER than their competitors! Some of the quotes I received over the phone were completely ridiculous compared to what I ended up spending with Dr HVAC. THANK YOU for your exceptional patient, kind and friendly service. I absolutely recommend Dr HVAC to anyone in the GTA with HVAC issues.
- Company Response
Thanks Dave. We are always here to help any time of the day or year!