Orillia Outdoor Equipment

Garden Centres
371 West Street North Orillia ON
Write a Review
Write a Review
Private User
Private User
Private User reviews Orillia, ON
0/10

Snow

I would not recommend using this company. My experience of their lack of concern about providing good quality service and their condescending attitude makes for a frustrating customer service experience. My snow blower was tuned up by OOE in early November 2015, after three weeks waiting, the tune-up was finally complete, including what they determined as a need for a new belt replacement. The first time the machine was used it did not start properly and the replacement belt slipped, later I was told that they had used the wrong after market part rather than using a proper manufacturer part. I brought the machine back again for proper repairs and was told "they would get to it when they could". After waiting 10 days and hearing nothing, I asked when would my machine be repaired and they said when they got the new part, but they would not give me a date as to when I might expect the repairs to be completed . Frustrated by their lack of response and their apathetic attitude, I picked up my machine and at that time the owner called me "stubborn" because I was unwilling to wait the additional 2 -3 weeks ( in addition to the initial 3 weeks) for them to make the proper repairs on my snow blower. I took the snow blower to another reputable outdoor equipment dealer just outside of Orillia on Hwy # 12 South and both belts were replaced in 24 hours with them providing excellent customer service. Again my experience of OOE blaming attitude towards me as a customer and their lack of response in terms of me getting proper and timely repairs done to my snow blower I see as quite problematic. BG/Professor

1 of 1 people found this review helpful.
Was this review helpful?