Orillia Outdoor Equipment

Garden Centres
371 West Street North Orillia ON
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HomeStars  >  Garden Centres in Orillia  >  Orillia Outdoor Equipment
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43%

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Reviews by rating (past 12 months)

Reviews for Orillia Outdoor Equipment

Average customer rating:
6.7 10 (3 reviews)

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Private User
Private User
Private User reviews Orillia, ON
0/10

Snow

I would not recommend using this company. My experience of their lack of concern about providing good quality service and their condescending attitude makes for a frustrating customer service experience. My snow blower was tuned up by OOE in early November 2015, after three weeks waiting, the tune-up was finally complete, including what they determined as a need for a new belt replacement. The first time the machine was used it did not start properly and the replacement belt slipped, later I was told that they had used the wrong after market part rather than using a proper manufacturer part. I brought the machine back again for proper repairs and was told "they would get to it when they could". After waiting 10 days and hearing nothing, I asked when would my machine be repaired and they said when they got the new part, but they would not give me a date as to when I might expect the repairs to be completed . Frustrated by their lack of response and their apathetic attitude, I picked up my machine and at that time the owner called me "stubborn" because I was unwilling to wait the additional 2 -3 weeks ( in addition to the initial 3 weeks) for them to make the proper repairs on my snow blower. I took the snow blower to another reputable outdoor equipment dealer just outside of Orillia on Hwy # 12 South and both belts were replaced in 24 hours with them providing excellent customer service. Again my experience of OOE blaming attitude towards me as a customer and their lack of response in terms of me getting proper and timely repairs done to my snow blower I see as quite problematic. BG/Professor

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Orillia, ON
10/10

Servicing Equipment

On many occasions the OLBC have used this service provider for both purchase and repair. The owner and his staff have been second to non in assisting us. WE are a local sports club that relies extensively on our equipment and whenever we have needed help they have been there immediately. Recently (September) prior to closing for the winter our lawn tractor had a major malfunction, on contacting the business Paul immediately attended picked up the machine and although a major repair was required it was completed and returned within days and we were able to continue operation and final wind up. We are a 'poor' operation but I/we can honestly say we have always received punctual and quick response. Costs have been readily accepted as they have been less than reviews of other repair businesses have quoted. Personally I have been purchasing and taking my own equipment to this business for at least 10 years and have been more than happy with the quality of product, repair and cost. Thanks Paul and your staff

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Melanie Kay from Orillia
Melanie Kay from Orillia
1 review Orillia, ON

First Review

10/10

Outdoor equipment

I bought a backpack leaf blower as I have a large acreage to maintain. I also buy supplies for my lawn tractor there. The staff are always friendly and knowledgeable. I would highly recommend taking your business there.

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