Reliance Holmes Heating And Cooling Ottawa

Heating & Air Conditioning
5-1050 Baxter Road Ottawa ON K2C 3P1
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Heating & Air Conditioning
Reliance Holmes Heating And Cooling Ottawa
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89%

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Reviews by rating (past 12 months)
Best of 2019 winner 5 timesBest of 2019winner 5 times

Reviews for Reliance Holmes Heating And Cooling Ottawa

Average customer rating:
9.2 10 (772 reviews)

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Pepperville in Kanata
Pepperville in Kanata
2 reviews Kanata, ON
10/10

Air conditioning

Neil Durling was outstanding on this emergency service call, at 7:00pm on a Sunday of a long weekend! He identified the reason my a/c wasn't working within seconds of opening the cover plate - it was a faulty part.
However, although the a/c unit was under warranty, it wasn't with Reliance - so it would be quite a costly repair, or we would be without cool air during one of the hottest days of the summer. Dissatisfied with both options, I asked Neil if there was anything else he could do. And miraculously he was able to start up the a/c unit manually!!
The part still needs to be replaced, but at least now we can comfortably wait for it to be repaired under warranty. It was a pleasure to know Reliance doesn't coach their specialists to push sales on customers, but ensure the best service instead. I'll be calling them in the future for all the heating and cooling needs. Thanks Funace Whisper!

Approximate cost of services:
$140.00
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Company Response

We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait

Sonia in Ottawa
Sonia in Ottawa
1 review Ottawa, ON
10/10

Diagnose A/C problems

Neil Durling from Holmes came to diagnose our old A/C unit that was not functioning properly. He was very friendly and respectful, and took quite a bit of time to show and explain to me what he was doing and discussing the implications. He was very up front about fees for subsequent services. He is very knowledgeable and loves his work. Highly recommended!

We have also had good experiences with Holmes teams fixing a mis-wired gas stove and maintaining our furnace.

Approximate cost of services:
$105.00
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Company Response

We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait

Liz in Gloucester
Liz in Gloucester
1 review Gloucester, ON
10/10

Heating & Air Conditioning Service

We have a home in Riverside South. Last year we had Holmes Heating come to clean out our ducts in the home. At that time they asked us if we were interested in our furnace and a/c being serviced. We said yes. They gave us a contract for the year and serviced both the furnace in the spring and the a/c in the early summer. Last winter something went wrong with the furnace and it wasn't working and the temp was -30. We phoned the emergency number and they called back right away. They came within a few hours and fixed the problem which was some sort of expensive item in the furnace that we didn't have to pay for because of the contract for the year. This spring they called us to remind us to get the furnace checked again and were very flexible with when they could come and do it!! We really think they are great!!!

Approximate cost of services:
$300.00
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Company Response

We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait

George in Kanata
George in Kanata
1 review KANATA, ON
0/10

Fireplace repair

Get their cost estimates before they come anywhere near you (and preferably in writing).
They charged me $303 (+HST) for 50 minutes of work! Included: $95 for diagnostic service and a flat fee of $208 (!!!!) for a 15-minute installation of the thermostat. To be fair, the cheap thermostat (approx. $20) was included in the flat fee.
No option to the flat fee was offered, nor was it explained to me before the work was done.
This is a gross overcharge! Doctors should have it so good.

Approximate cost of services:
$350.00
What could this company do to improve their services?
Charge a reasonable fee
Any advice to offer fellow homeowners facing a similar project?
Stay away from them
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Company Response

I am so sorry to hear about your experience and sorry for any frustration that was caused. -Cait

Ron in Orleans
Ron in Orleans
1 review ORL, ON
0/10

service furnace break down

Very unsatisfied,twice furnace quit,1st time tech said it looked fine,restart eventually worked,house was 14c,on a -20 c.a month later same thing.Holmes installed both a.c.and furnace,unfortunatly they don.t stand behind their workmanship!!,no follow up,unit is only 5yrs old.It.s a shame they dont stand behind their service or product. anyone know a good and caring furnace co?

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

I am so sorry to hear about your experience and sorry for any frustration that was caused. -Cait

Yanick Lavoie in Kanata
Yanick Lavoie in Kanata
1 review Kanata, ON
8/10

Furnace and Water heater replacement

This company installed a new furnace and water heater in our home in January 2011. We went with everything that the consultant, Mr. Osman recommended.
My wife and I are satisfied with the product; it is exactly what we needed. We highly recommend Mr. Osman.

Approximate cost of services:
$6,000.00
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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

Ann in Ottawa
Ann in Ottawa
1 review Ottawa, ON
10/10

Furnace and AC replace

The company came and replaced the furnace and ac unit and also the gas water tank was replaced. They were timely and good follow up. The value for money was good. Staff were friendly and cleaned up well after themselves. I would recommend them. They were punctual.

Approximate cost of services:
$9,000.00
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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

Cindy in Ottawa
Cindy in Ottawa
1 review Ottawa, ON
0/10

Gas fireplace cleaning

I had homes come in to clean a fireplace that wasn't working, the technician that was supposed to be qualified vacuumed the fine soot, which poured but the back of the vacuum ruining my main floor, and emergency cleaning crew was sent in, it took 5 days to attempt to clean the walls, furniture, drapes, windows etc. Homes refused to come back and fix the fireplace, and after many calls to managers and directors I was given a lot of unfulfilled promises. After 6 months the still haven't dealt with the original problem and another company was used. The walls and furniture will never be the original colour.

Approximate cost of services:
$0.00
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Company Response

Dear Cindy,

I apologize for my late response on this forum – I do hope your situation has already been resolved. At Holmes Heating, we strive to provide our customers with exceptional service and integrity. It is what has kept us serving Ottawa for more than 50 years.

As Manager of Sales and Marketing, I assure you that we take your comments very seriously. Could you please contact me directly at afitzpatrick@reliancecomfort.com or 613-592-8170 ext. 109 so we can discuss your situation in person?

Thank you,

Andrew Fitzpatrick
Manager – Sales and Marketing
Reliance Holmes Heating

RobS near Carlingwood
RobS near Carlingwood
1 review Ottawa, ON
8/10

new furnace, A/C, hot water tank

I was introduced to Holmes Heating at the fall home show and was impressed by the time taken with me. the Sales follow up this year was helpful and none threatening. The installation crew showed up on time and were polite and cheerful. A problem discovered after the installation was corrected (at I think considerable expense to them) without argument.

Approximate cost of services:
$9,000.00
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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

Owen in Arlington Park
Owen in Arlington Park
3 reviews Nepean, ON

First Review

10/10

Remove old oil furnace and tank, install natural gas line and new furnace and hot water tank

Holmes Heating was reliable and provided good service. They sub-contracted the removal of the old oil tank, but did the rest of the work themselves (install gas line from meter to house, remove old furnace, install new furnace and hot water tank). Installers were knowledgable and friendly. Job completed on the day promised with no issues. Perhaps not the cheapest, but highly recommended.

Approximate cost of services:
$7,500.00
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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Holmes Heating And Cooling Ottawa

At Reliance Holmes Heating & Air Conditioning, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Reliance Holmes Heating and Air Conditioning is one of the largest and best known HVAC sales and service providers for many reasons, including:

We've been in business for over 45 years since
We're one of the largest HVAC contractors in Ottawa,
Many of our products are eligible for an assortment of government and manufacturer rebates
We sell and install only the highest standard of heating, cooling and air quality products and services.
We offer comprehensive repair services and protection plans to keep our customers comfortable year-round.
Our HVAC technicians are some of the best-trained professionals in the industry.
We genuinely care about your well-being and will work hard every day to earn your business and trust.

Furnace Repair and maintenance,
Air conditioner repair and maintenance,
Boiler & Water Heater repair and maintenance,
Fireplace and pool heater repairs,
Duct Cleaning,
Protection plans,
Furnaces,
Air Conditioners,
Water Heaters,
Tankless Water Heaters,
Boilers,
Hydronic Heating,
HEPA Ventilation Systems,
HEPA Filtration Systems,
Epurair Media Filter,
Humidifiers,
Heat Recovery Ventilators (HRV's)

CATEGORIES
Heating & Air Conditioning, Solar Panels, Solar Water Heating, Water Filtration & Purification, and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Tankless Water Heaters, Boilers, Hydronic Heating, HEPA Ventilation Systems, HEPA Filtration Systems, Epurair Media Filter, Humidifiers, Heat Recovery Ventilators (HRV's)
SERVICES
Furnace Repair and maintenance, Air conditioner repair and maintenance, Boiler & Water Heater repair and maintenance, Fireplace and pool heater repairs, Duct Cleaning, Protection plans,
BRANDS
SmartAir, Carrier, Rinnai, Buderus, HEPA, Epurair, Honeywell, GeneralAire, vanEE,
WEBSITE
http://www.holmesheating.com/
YEAR ESTABLISHED
1962
MEMBERSHIPS
Better Business Bureau (A+ Rating),Heating Refrigeration and Air Conditioning Institute of Canada,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.