Reliance Holmes Heating And Cooling Ottawa

I experience a home gas furnace stoppage early Tuesday morning and called my Maintenance Protection Plan contractor Reliance's customer care line at 4:00 a.m. on Tuesday January 7, 2020. From the initial contact with the Call Centre rep to the ultimate repair later that day I want to express my appreciation for an excellent service experience.
The initial on call service technician Dave arrived on time and successfully troubleshooted the issue as a failed pressure sensor switch which completely shut the furnace down. He was able to make an initial repair to get the furnace working and noted that he would immediately order a new part. The new part arrived at our door within two hours and by 4:00 p.m. the second service technician Joe took just a few minutes to install the new part (s). The service techs did a great job fully explaining everything as well as completing the work the same day of my call. There was no cost to me as I had their Maintenance Protection Plan. Sincerely Dave Atkins P.Eng.

Honestly cannot believe the poor service from this company. Cole's notes ... Got a great quote for an air conditioner in June. Decided to proceed with the purchase. Scheduled an install day, noone showed up. Ok no big deal, I will reschedule, it happens, next appointment comes but they could only come 3 weeks later. At this point the old AC unit has leaked all in the drywall and mould is starting. Their installers refuse to install saying we need to re-mediate the mouldy area first. Slightly perturbed because the mould came as a result of them not replacing the old damaged unit when they no showed the initial appt as there was no mould present at that time. Fast forward $2000 later to have someone come in and remove all the drywall pieces and replace. Finally ready to have the unit installed, schedule the appointment, and wouldn't you know it, noone show up again. At this point I am actually mad, so I call and speak with their management who guarantees this will be rectified. They tell me their dispatch manager will call me to schedule, well guess what, that doesn't happen either. I have to call back and harass them just to get this booked and they already knew the situation I have been going through with them. I am almost at the point where I just want them to refund my money for the unit, but I press on, hoping that this highly reputable company just had a few bad eggs. We schedule the appointment for the 8am-1pm time slot, only to be called the day before and ask if we can reschedule to a later time or another day. I almost lose my mind, how can you keep mistreating me as a customer, does my time not matter to anyone now that you have my money ? Despite all of this, I reschedule for the later time and say this is your last shot, make sure this goes off without a hitch .... fast forward to time of install and well wouldn't ya know it, the installers show up and proceed to ask me where the new AC unit is .... what ??? why would I know where it is ? This has been happening over a three month period and not once have we actually seen an AC unit at the condo. Apparently there manager told them it was already at the house, just not installed .... ughhhhhh the worst service from any company I have ever received. They could not complete the job because they didn't bring the unit that I paid them to come and install !!!???? It is actually ridiculous, so I am now going to be getting a refund and cancel the entire job. Clearly management is not on the same page and I would really think twice about investing your hard earned dollars with this company's abysmal customer service

Two Holmes Heating and Cooling technicians (Joe and Dean) arrived at our home this morning, September 24, 2019, as scheduled to complete the annual servicing of our furnace and newly installed air conditioner. Their conduct and their technical expertise were exceptionally excellent. They deserve a five-star rating.
Jon Jennekens, Ottawa

I needed my water heater repaired asap as hot water is needed to operate my heating system. Reliance Holmes was the only company who was able to get someone to my home the same day I called. Marc arrived earlier than I expected. He was polite and respectful and answered all my questions. He picked up the required part and returned to install it promptly. I was very impressed that he showed me the damaged part and explained the damage. I have never had a repair person do this before. Thank you Marc and Reliance Holmes.

Kevin and Taylor (3099) were fantastic! They were punctual, tidy and definitely knew their business and also very personable. They changed our furnace and eliminated old oil tank on 2315 Carling avenue within 7 hours. We will definitely use them again.

Back in the spring, Kevin & Rob (3099) from Reliance visited my condo to install a new air conditioner. They were friendly, efficient, and even said hi to my rowdy dog. They asked me questions to make sure they were installing it the way I preferred, and despite having to drill through the walls and run pipes down the exterior, they left my place as clean and tidy as it was when they arrived. They did a fantastic job and the AC unit has worked great since. I'd highly recommend them.

Central AC and New Furnace
Sales rep Justin was great and explained everything, and the installation went well and was on time. My only complaint is that at the sales discussion we were told that the AC and furnace we were getting would qualify for the government rebate, but after the units were installed, we realised that they put in a different model than promised, and therefore we did not qualify for the full rebate. This was really disappointing. I also found in frustrating to try and get a follow up appointment regarding a small leak - despite making an appointment the technician never showed up (because I missed his phone call even though I was home waiting for him!) I found this really frustrating and am so far disappointed with the customer service. Not sure that I would recommend Reliance to others

I received excellent service both frorm the sales rep and the installer 12NOV18. Installers arrived as scheduled, kept me in the loop of their progress as the day went by and naturally showed me all the features and NEST thermostat controls. I was impressed with their appearance and follow up cleaning. Altogether it took about 7 hours from start to finish. they worked non-stop.

Only Con is I wish they offered lower end systems, but I am not complaining, I still feel I got my monies worth and very happy with my new system. Perhaps getting a new A/C in the winter isn't the best idea but I am confident if I have any issues next summer I only have to call to get it taken care of. System comes with a 10 year P&L warranty.

Kudo's to the installer gents, mgmt. and sales rep.

The installers were early on time. They were knowledgeable. They did the job within the time the salesman had told us. They were very polite and took the old parts with them. Great service. Would recommand this co.

I had to technician Dave out to repair my furnace. He was very polite, knowledgeable and professional. He fixed my furnace quickly and explained everything along the way. Couldn't have asked for better service