Reliance Holmes Heating And Cooling Ottawa

Serge provided quick and professional service.
He also did another job for us while he was here that was a last minute request. Definitely recommend these guys.

Furnace repair

I had them diagnose my furnace on May 31, 2022. Their technician said the furnace fuse is blown and replace it. The furnace started working.

Then he said the condensation pump is dead and I can replace it for $320. This pump sits outside the furnace and just needs the simple hand connection of the condensation pipe and, of course, to be plugged. He said if I buy the pump, he will waive the diagnosis fee of $99+tax. I agreed and paid $320+tax=$361.60. After he left, I wondered how much the pump is elsewhere and was surprised to see is $85 at the big home improvement stores.

Effectively, they have charged me 3x the price of the pump. I am very upset and disappointed, and will never deal with this company anymore. I have my water boiler rented from them too that I will switch to another company.

Call reliance emergence office on Sat night my furnace was acting up they said they would have a tech at my house between 8.00_4.00 Mon tech arrived at my house 8.00 wore a mask and rubber boots over his work boots thank you. Andrew was the Teck found problem was thermostat replace explain T'stat to me very polite thank you

Their HVAC tech showed up, did a quick look, stated that he couldn't find any information on the model or serial number and that it would be impossible to find a replacement part for the old furnace. Then he contacted a sales rep who then showed up and gave me a absurdly high verbal quote to replace the furnace. This "service" cost me $100. So.... I check the furnace panel and found the model and serial number and then the motor part number myself (the ones their Tech couldn't find) and contacted another HVAC company in Ottawa who replaced the part not the entire furnace the very next day.

I was considering cancelling my maintenance contract with Reliance but first called them to fix a faucet and a pot light fixture.

The service was so excellent that I decided to continue with the contract. Both services were booked in the same time window. The trades persons were on time, friendly and helpful. They seem to love their jobs, which tells me they are being well treated by their employer. I like to support this kind of business.

I don't have to go through BBB ratings to find a service provider I can trust. I'll stick with what works.

Do not use this company. I always made my payments on time and they put a lien on my property for no reason without telling us. DO NOT USE THERE SERVICES.

I rent my water heater and it quit Tuesday. I called for a repair and they told me “maybe Saturday”. Why do I pay a rental if I can not even get service? Almost five days without hot water and I have two young kids!! Terrible service.
I asked for service tips so I could trouble shoot myself and they refused to give me any advice. So now I have no hot water and I am expected to just sit and wait for an 8am - 5pm Saturday appointment?? TERRIBLE

Our written contract with Reliance specified a Rhem cased evaporator coil to be installed with our new Rhem air conditioner. Instead Reliance installed a third party uncased coil. Multiple calls and emails to them to rectify the situation have gone unanswered.
Service: AC installation

We called Reliance to deal with a failed gas based tankless water heater. It turned out to be a tricky bit of diagnostic collaboration between many members of the Reliance team to get to the bottom of the issue. The people we interacted with at Reliance were all very professional, courteous, and genuinely had our best interests in mind. They were unwilling to move ahead until they were confident they had identified the most likely cause. We are extremely happy with their efforts and want to send a special shout out to Andrew, Tyson, Ryan and Jake for a job well done.

The combination Lennox furnace/water heater at my tenant's apartment stopped working, and I called Reliance and set up a service call. After arriving the technician started disparaging Lennox products to my tenant, saying they had cheap parts. He then called me and told me that service parts for Lennox combination furnaces/water heaters were hard to get, and he would call his manager to see if he should walk away from it. I started to ask if the parts could be obtained from a Lennox dealer, but he just hung up. A short while later he called me to tell me that his manager said I should call a Lennox dealer. When I asked him if he knew one in the Ottawa area, he said "We don't give recommendations" and hung up.
When my furnace and water heater need replacement, I will NOT get them from Reliance since, ironically, I found them to be unreliable (not to mention rude).