I called Bill of Etobicoke Service Centre after my Beam Central Vacuum unit of 31 years stopped working. Bill was very patient to identify the problem and suggested replacing the unit rather than changing the motor. He recommended a new model befitting to the size of my house. After doing my own research and further conversation with Bill, I decided to engage his service. I felt comfortable with Bill and his company because of his knowledge of the product, his service, the way they deal with the warranty, not to mention the competitive pricing. I ordered the unit over the phone and it was installed the next day, they also disposed the old unit for me. Everything was done in a very professional manner. I will definitely use Bill and Etobicoke Service Centre for my future vacuum need. Thank you, Bill.