This was my very first time buying a house. It was very stressful and in the beginning I was working with an amazing representative of the company. She kept me updated and I new exactly what was going on.
Partway theough the build the company moved me to a new sales person that said I would be kept up to date with weekly updates and heard from them twice in 3 months. I felt like they knew they were gonna get my money so they didn’t feel like they needed to do anything.
During the build I would check in to see what had been completed and there was a full month where no work had been completed. Absolutely nothing! I find out later that there building crew changed and the new crew went on holidays. Absolutely nothing was done after the company was notified about this.
Also during the build, I had mentioned to the first sales representative that the fence looked too close to the side of my house and felt that by the time I moved in there wouldn’t be enough room to go by the side of the house. Part of this was due to the fact that the fence needed to be ripped out in order to even dig the whole for the foundation. This information was relayed and checked and I was
notified that I was correct and this issue would be fixed before moving in. I go for my walkthrough and I watch the fence move right back to where it was, prior to being ripped out, giving myself less room than what is stated on my property report.
After being in my house for a month and constantly emailing the second sales representative I finally got a call from the general manager to set up a time to meet about the fencing issue. I was told that he would bring a copy of the property report and that something would be worked out. There no property report brought but was surprised to find out that I had mine ready so there would be no confusion.
It’s been about a week since the meeting and I have not been updated about anything yet.