Some terribly dishonest people working here, especially Lori, when they destroyed a $600 coat of mine earlier this year (shrinking it several sizes then tearing off and destroying the wood toggles). I used to live in Hamilton for many years, pains me to leave a bad review for a local business but people should know this is how they handle damages. To give credit where it's due, I believe they typically do good work at this cleaner but if they ever damage something of yours, beware. Lori was very friendly all the while repeatedly making things up to try and get them out of responsibility. Most dishonest customer service person I've ever dealt with. Luckily, I had photos of the coat to prove it.