I ordered a large picture window from this company a year ago and though it took months to receive i was happy with the product and service.
I ordered a patio door through this company more recently based on my positive experience. I followed up 2 weeks before scheduled delivery and was told everything was on scheduled. I followed up the day before to find out it was going to take another week. So i rescheduled the installers.
Finally the day arrives and i get a call from the delivery person saying they won't bring it up to the stairs to the house as a matter of policy. I repeatedly told the rep that there were stairs in all correspondence. i also reminded them of the last delivery as i know it can be an issue moving things. in the end, we are scrambling to get this large patio door off the curb of a major thoroughfare in Toronto. No compensation or anything offered.
Very poor service stemming from ill-informed reps in their office. Not sure if the $4400 patio will even be intact by the time i get home today. If they get this wrong after repeated warnings they could get anything else wrong. Go anywhere else for windows and doors.
- Approximate cost of services:
- $4,400.00