Bruce answered all of my questions and made a number of site visits while the work on my new system (air, heating, tankless water heater, fireplace, new duct work) was being completed. When there was an issue with the brand new A/C unit, the manufacturer (Carrier) was slow to respond and clearly had no idea what customer service entails. Bruce replaced the unit at his own expense, before it was clear whether or not Carrier would exchange the unit. In other words, he did the right thing.
- Company Response
Thanks for your recognition and feedback. This will encourage our staff to do even better in serving our clients.