I replaced my nineteen-year old Carrier furnace and a tanked water heater with new furnace and tankless water heater through Northwest Gas Ltd. Here is my experience in three category: Sales, Installation, and the new appliances.
Sales: One Saturday evening I called Northwest Gas Ltd helpline for their help. A gentleman answered the phone and I indicated to him that I needed new furnace and a hot water tank. The gentleman told me that someone with the name Peter would call me shortly. In about ten minutes or so Peter called me and we set up an appointment. The day of appointment Peter showed up at my place at exact agreed time. He was very professional, direct and mindful of what I really needed. he was not a pushy salesman. He genuinely assessed my need and we settled with, new Carrier Performance series furnace and Rinnai tankless water heater and a digital thermostat. Peter was quite accommodative in pricing as well. Both my wife and I were quite happy with the meeting. A day later I contacted Peter to express our desire for their service. And we bought the appliances from them.
Installation: The day of installation three gentlemen (Derek, John and Marco) showed up at my place right on time. They were very courteous and polite. They replaced my furnace with new one and old hot water tank with new tankless one. During installation any time I asked them any question, I got satisfactory answer. They accommodated any concern I had. They replaced my old mercury thermostat as well with new digital one. After the installation they walked me through what to watch for or who to contact in case of need.
The new appliances:
-- Rinnai Tankless water heater RU160in is very compact and absolutely quiet. We tested it and we are very quite pleased. It is so quiet that only way to know if it works or not is to use hot water tap.
-- Carrier 59TP6B: First day we were not used to used to its noise, because we had adjusted ourselves with the sound of old furnace. But at the time of this writing, I could say we are happy with it.
In summary: We are quite happy with Northwest Gas Ltd. We are pleased with the price. To end this review with special thanks to Peter, Derek, John and Marco. Of course a big thanks to Alyssa and the gentleman who answered the phone in the first place.
BTW, a few picture of before and after.