I recently went to Rona to purchase a flush valve seal to fix my running uberhaus toilet. After looking for sometime and seeing this $5 part for every other brand except the uberhaus, I found a rep who informed me they don't carry the part and I should contact the supplier. After many attempts to get through by phone I returned to the store, I spoke to the manager of the store who agreed it would be pretty sad for me to have to replace a $300 toilet for a $5 part. He took my information and said he would try and find a company to source out the part, I had sent pictures and model number to him and after a couple weeks I had tried to contact him. After many emails and a few phone calls all of which he never replied to I can only assume he can't get the parts either. Uberhaus is a brand of Rona, if you can find even the most simple parts on their brand then really look at the other options. What a joke.
- Approximate cost of services:
- $300.00