I am a single father of a special needs child who works from home , and have been trying to get my shops propane hooked for a tankless water heater . Mark the inspector for budget propane came to our house , stated it would not be an issue , gave us a rough estimate, and suggested we wait until the tankless is installed and they would be back to do the final hook up . I purchased a tankless unit and had it installed at a cost of $1200 . Now after paying for the tankless budget refused to do the final work because I want to pay for the work in cash and did not want to fill out a credit app ( I own my own tanks ) and sign up with them exclusively. I am now without heat or hot water and out $1200 . All because I want the option to buy from whomever I choose based on the price at the time . Budget propane =budget service ! Make sure you get everything in writing as I now have to involve legal counsel! If you can't /won't do the work say so upfront ! Do not ask your prospective clients to shell out thousands of dollars and then try to hold them hostage because they won't sign exclusively with you ! It is very reminiscent of bait-and-switch which is illegal in Canada . As citizens we have the right to choose who we do business with and should not be bullied into signing a contract because the company feels they have us by the balls !