I don't know about their HVAC service, I can only speak for plumbing service. The customer service is outstanding - people are courteous, prompt, helpful. The work service is not great. They like to fix or work in new stuff. Unfortunately my equipment are old but workable. I decided to try them rather than using Reliance for my normal service, but all they been doing is asking me to install new things - toilet, faucet, traps etc... If things are new, then of course everything runs great.
Thanks but no thanks.