They start off as your best friend and then once you commit you can forget about communications with them. Damaged property, sub par work as you had to be careful to notice damage done as they will not tell you. Had bench broken, trim not put back (behind a cabinet so could not see), drywall paper torn, drywall gouged when flooring went in etc. Still coming across issues however was advised by first general work was complete without even asking us nor having seen first general through entire restoration. Emails impossible to get a response etc. Waiting over a month to settle & pay account to get nightmare over and done with.
Funny now it has been a while and I am starting to notice the shoddy workmanship that was done. Behind furniture in bedrooms where the flooring was done the trim is not attached against wall as it is just leaning with 1/2 inch gaps in it. Basement has drywall paper torn from it and yes also hidden. So I guess as we move or rearrange furniture more and more items will appear. Too much.
Still no response so now do not care as money sitting in my account. If your insurance recommends First General please for your own sake get them to send someone else. They do not care about you or your loved ones only the 10-15% they get from subtracting the job.
I have also been waiting to settle up on this claim since July 27th so that I can pay for the work without any reply from them. Have not replied nor has tried to get a hold of me so I guess the gaslighting is not only when work is being done but also to get paid. Don’t care as it is sitting in my bank account and I refuse to chase them to pay them. But my piece of advice is to stay as far away from them as possible and am ashamed of my insurance company sending them here in the first place.
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