Went in the store looking for a dining room lamp. They were busy but still gave me all the time I needed to look and ask questions. She also gave me her business card and said for me to look in their website for more styles and variety. When I came back a second time she recognized me and I placed my order. Without asking she discounted my price to less than I expected and said if I didn't like it I could return it for a refund. Now that's called service with a smile.