I have had several different teams from Desperate housemaids come to clean at my place. Some were good however head office did not follow up to ensure that the teams that were good would keep coming back - some of them work independently now. Currently Sophia is cleaning my house and does a great job. She calls if she will be late and works out holiday scheduling with me. Sophia is meticulous and let's me know if there are repairs or items to be addressed in my old house. The work is all done by the field workers and if you get a good cleaner you can only hope to keep them as there doesn't seem to be any incentive to retain cleaners by the office staff. I like using the service so I can pay by credit card, which seems to be the only service provided by the office. Maybe if they had more cars on the road, they would reap the benefits of marketing the brand name without having to discount their prices for promotions that are difficult to manage.
- Approximate cost of services:
- $120.00
- What could this company do to improve their services?
- Better communication from head office. Call to reschedule, follow up when they change cleaners. Offer different cleaning products/scents throughout the year.
- Any advice to offer fellow homeowners facing a similar project?
- Once you get a good reliable cleaner, find put how to keep them.