Buying a house meant inheriting a broken 16 year old 3rd floor air conditioner and air handler. I called for 2 quotes, had 2 visits and no further reply from either. Possibly too complex a job to fit a newer coil into an older blower buried in a closet. I decided to email the former owner and he told me the system was installed 16 years ago by Design Air ClimateCare. From the moment I contacted them the experience was superior from a customer point of view. The General Manager, Greg Elmer gave a firm quote and a booking less than a week after. The crew of Peter and Alex, led by John were informed, detail oriented, customer-focused and a pleasure to have in the house. I'm switch Hvac companies to Design Air - Highest possible rating!