Factory Flooring

Floor Laying & Refinishing
990 Victoria Street North Kitchener ON
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HomeStars  >  Floor Laying & Refinishing in Kitchener  >  Factory Flooring  >  Dining room and hallway
Private User
Private User
Private User reviews Kitchener, ON
2/10

Dining room and hallway

Picked laminate and was given bill. Installer came to remeasure before install. Was told to pick up product that saturday. Product was not available. Couldnt get a hold of sales person. Waited for call back 3x. Finally got a hold of office person to find out what was going on. Was told that they deliver product and was given date for delivery. Finally got a hold of sales person, but was never told that my order was changed from 15 boxes of product to 13 boxes. Found that out when delivery came with an adjusted bill (their copy not mine) however was still being charged for 15 boxes on install. Install was done and final bill was more than my original invoice and was given to us, by installer when store was closed. So we couldnt even dispute the charge on the bill till the following day, to which they said the bill was adjusted for 2 boxes less but apparently needed an extra molding and that charge for one piece of molding was more than the 2 boxes of product . After 11 phone calls on our part, of trying to get information and never told about adjustments on bill, delivery of product and never actually given a true tally of what we were paying for, we are not pleased with how this company does business. We did phone this company the following morning and was told that the bill for installation was adjusted for the 2 boxes of product and that 1 extra piece of molding was needed and thats why our bill was more than the original invoice. We are waiting for a copy of the final bill with the actual pricing on it. Good luck to anyone who deals with this company. I would NOT recommend this company to anybody

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Company Response

We are sorry for any confusion or misunderstanding regarding your order. We assumed that after speaking with your husband that he understood the adjustments to the order and that all though you needed less laminate additional moldings were required along with the installation of these items. We were given the go ahead from your husband to move forward with the installation of the laminate. We are sending you a copy of the final invoice were you will be able to see the adjustments and that the final bill was actually less than the quote.