Factory Flooring

I love my floor, but the installation process was not that good. There are gaps that l am not happy with and we had to have a repair due to a nail. I called the person who sold us the flooring and he told he would call me at the end of the day to see if we had wood to fix the problems. I never heard from him and l am disappointed that he did not follow up with us as he told me that he would do. Overall l like the wood but not the installation. If you use their installers then be on them the whole time and watch the job they do. I would think that installation is an art and you should watch the pieces that you are putting down or natural defects that DO not need to go down but can put cut out.