We had new flooring.
Hardwood - many issues as hardware installer didn't do a good job as per another of their hardwood installers. It took me more than 2 years to have this serviced since they had no hardware technician working for them at the time. Vince did not come out straight to advise that this was cause of the delay. He kept promising call backs and service ...until two years later he finally sent a newly hired service technician Jim. When this was finally somewhat fixed, we received a bill? I called the company who advised that there is a warranty...but all of a sudden it disappeared?!...This was a horrible experience. This company had absolutely no interest in completing what they were supposed to do. Very poor service and workmanship. Would not recommend.